eKourier July 2016

FEATURES

Farewell Bev Brooking

Customer Feedback

time to leave. In classic fashion, Bev wanted to quietly move on without fuss and ended her last day training a new Team Member in Hawkes Bay.

“Very good at Huntingdale. Dane has helped to run through the facility initially. Then, David has helped me to set up the rental and running through the procedure of accessing the storage area. Both are friendly and helpful.” “The staff were so friendly and helpful at a time when I was a little stressed. Emily, Debbie and Matt were great. Kennards trailer was available and really big and in great condition. Made moving my stuff easy. Having never experi- enced using storage before I found everything so easy and straightforward.” “You guys do everything well from start to finish. You were always there to help no matter what. Great team at Campbelltown.” “Very good. Web site was the easiest to use, the clearest and the most informa- tive. You were the most competitive. The staff were the best to deal with at Kunda Park.” “Very good. I dealt with Lisa and found her attitude and customer service extremely good. She gave the impres- sion that nothing was a problem and was extremely willing to listen to what your requirements were and make constructive suggestions.” “Staff extremely efficient and helpful. Complex very clean I am very pleased I went with Kennards.” “I found your staff at Belmont friendly, courteous and helpful. And as important you had staff available over the weekends for me to talk to and it is what made me choose you over another storage company that was closer to home. I cannot fault your service. For my needs everything was what I needed and better than I expected.” “Very good. Staff members at Klemzig were very helpful and friendly, having never used storage before I found the whole experience stress free.”

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When I look back over all those years, B2 was one of those ultimate Team Support Managers that any Team would want.

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I was saddened at the start of June to finally see the semi-retirement of Beverley Brooking from the New Zealand Team after 10 years in the business. Bev was commonly known as B2 since we had two Beverley’s in the Team at the time we acquired the New Zealand business back in December 2007. Bev was also the first Team Member in New Zealand to achieve 10 years’ service and be the last Team Member remaining in the business since KSS expanded to New Zealand – so B2 was one of many firsts! When I look back over all those years, B2 was one of those ultimate Team Support Managers that any Team would want. Nothing was ever an issue; she was always positive and would turn up to work in any location at a moment’s notice. It was almost like one phone call and set and forget with Bev. She mentioned to me many times how she loved the variety of people and visiting all the New Zealand locations, Bev was like a second mother to the Team at times. At the start of this year, Bev approached me to say it was time to plan her succession. Bev and I always had an understanding that she would give me as much notice as she could when it came

Bev has a busy couple of months in front as she takes a well-earned holiday with husband Doug to see family in Perth, followed by a month in Bali and returning to a loaded camper van in Perth and trip up to Darwin, you could never say she does things by halves! This travel prevents her attending the Achievement Dinner this year, however we did have our own “Hands in Cement” moment to celebrate Bev’s 10 Years’ Service Award in the business. Bev was a loyal and committed Team Member, we wish her all the best in retirement. But in classic B2 form, she has kept her name badge and uniform and is on standby in Tauranga if there is ever any short term cover needed, you could almost say B2 is ‘Locked Up’ in the business for life, ha-ha! Andrew Kirkham Operations Manager NZ

9 Kennards Kourier July 2016