eKourier Jan 2012

Kourier Kennards

January 2012

Kennards Expands Wine Storage in Qld and Moves in to NZ W ine storage is an important specialty niche for Kennards and as a result

In this issue Kennards Expands Wine Storage...

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Team Member Profiles

Web Word 2 Customer Feedback 2 Complementing the Old... 3 Spotlight on... 3 Positive Team Response... 4 Property Development Pipeline 4 The KMoustache Crew... 5 Our First Trade Show 5 Christmas Cheer With Kennards 6/7 Kennards Sponsor Melanoma... 8 The Sydney Basket Brigade... 9 Nevs Notes 9 8 Questions... 10 Moore Park Second Sydney Location... 11 Mt Eden Ground Floor Conversion... 11 Congratulations 12 Kennards Out & About 12 Next issue Deadline: April 6, 2012 Please send contributions to the editor Editor: Sharon Dux Email: sharon@kss.com.au Ph: 02 9764 9801 Distribution: April 19, 2012 Upcoming events 26/01 - Australia Day (NSW, VIC, QLD, SA) PH Hours 30/01 - Auckland Anniversary Day (Mt Eden, Three Kings, Tauranga) (NZ) Closed 6/01 - Waitangi Day Public Holiday (NZ) KSS Closed 12/03 - �������� ��� ����� ������ ������� Adelaide Cup (S.A) Public Holiday 12/03 - Canberra Day (ACT) Public Holiday 12/03 - Labour Day (Vic) Public Holiday 26-30/03 - Skillbuilder NSW 2-11/04 - Skillbuilder NSW 6/04 - Good Friday KSS closed 9/04 - In rec of Easter Sunday (AUS) Public Holiday (NZ) closed

we have expanded our wine storage to include new cellars at Newstead, West End and Milton in Queensland. During the Queensland floods of January 2010, Milton’s wine storage was completely devastated by a couple of metres of muddy river water. We assisted many customers with cleaning up their wine post flood. During this clean up faze we received some constructive feedback from customers. Much of the feedback expressed a desire to see wine storage relocated to an upper floor, especially if we were seriously going to consider rebuilding the wine storage area. We also looked at which suburbs our wine storers were coming from, and based on this, two new locations at Newstead and West End were selected. The additional two locations would provide greater choice for existing customers and would also provide choice for new customers who may not have wished to travel to Milton. Pre flood Milton had 280-300 occupied cellars. Conscious not to flood the wine storage market in Brisbane with hundreds of new cellars, Milton now houses 167 cellars, West End 96 and Newstead 85 for a total of 348 cellars. The wine cellars are attractive joinery cellars with lower ceiling heights and warm colour tones providing a pleasant environment for our wine enthusiasts.

I t was pleasing to conclude the concluded a long and challenging project with the first installation of wine storage here in NZ. The availability and quality of existing wine storage is limited in the current market. The quality of our purpose built facility will make a major selling point of difference and will become the major player in the wine storage market. The finishing result was worth the wait. Initial fit out was 67 cellars in two rows with a mix of 12 case sizes up to 100 case sizes, leaving room left over for some bulk wine storage or continued fit out of the existing sizes depending on the demand. Initial feedback has been excellent. In the first week, we achieved 3 cellars rented. The Mt Eden team are now working on past wine enquiries and marketing to the major retailers in a 10km radius of the centre, as we ramp up promotion of this cellaring to the wine market place. Andrew Kirkham Operations Manager - N.Z. Mt Eden Wine Cellars construction of wine storage at our Mt Eden site in Auckland. Completion and hand over in the middle of November

Glen Bayley Operations Manager - QLD

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Team Member Profiles

Mark Burgess Assistant Manager - Chatswood Career background: Prior to Kennards I was employed with Coles Supermarkets for 7 years. In my time there I worked in most roles including management. Marital status: Single Any children? No Hobbies/interests: Reading, movies, the internet and music.

Tony Vuong Operations Manager - NSW Career background: Worked as a check-out chick, through to managing Coles supermarkets. Owned and operated Michel’s Patisserie stores. Moved into a business consultant role with Boost Juice Bars. Most recent was the NSW Retail Manager for Salsas Fresh Mex, also owned by Boost Juice Bars.

Do you play any sport or have any special talents? I play a lot of cue sports. Recently I made the finals of the NSW 9-ball open. Favourite book: One Fourteenth of an Elephant, by Denys Peek Where did you grow up? I grew up in Epping. Not the most exciting place, but public transport was good, so there were always places to go. Any pets? No Favourite movie: Shawshank Redemption Favourite restaurant/food: Quay Restaurant

Marital status: Married Any children? None. Hobbies/interests: Love cooking and trying out new recipes. Playing tennis when possible. Eating out and trying new flavours and foods. Favourite movie: Shawshank Redemption Favourite restaurant/food: Golden Century, Sashimi Lobster Where did you grow up? Strathfield and Bondi. Any pets? None. Favourite holiday destination: Hawaii. Spent Honeymoon there. Great place to shop, eat and relax!

Favourite holiday destination: Coochie Mudlo Island, a small relatively untouched island just off the coast of Brisbane. WEB WORD! - It’s the Blog that saved us! Last October I wrote

Customer Feedback “Really wonderful staff, especially John from Newcastle West. I have had three different size storage spaces and have had great help and support every time I needed to move.” “Staff at Flemington were excellent. Everyone I dealt with was always pleasant and well informed so they could always answer my queries. I was pleasantly surprised when staff told me I would get a refund of the unused time. Access was fantastic and the building set up certainly gave me confidence of the security of my storage. Great service and I would definitely recommend you, well done!” “Security was excellent and I felt safe leaving my belongings at Preston KSS. Staff service was great, friendly and knowledgeable. Tea and coffee was a nice touch and the toilet facilities were always clean along with the whole centre.”

_site name”; a number of Blog articles should appear in the listings. Have you seen the Blog lately? We are now passing in excess of 160 articles about all manner of things storage. It is these Blog articles that link back to KSS that I’m talking about. A lot of times we’ve spoken to industry experts that are amazed how highly Kennards Self Storage ranked with the old website. A large part of that success is due to the Blog. There is no end to what you can talk about on the Blog. Team members have been sending in articles so keep them coming! That’s why we can safely say in the past 3 years “It is the Blog that Saved Us!!!”

about a whole bunch of web related topics. One of the subjects I touched on was the Blog.

The way the old website was built makes it difficult for Google to read.

At a time before we decided to build the new website, one of the few ways for us to rectify this was to start Blogging. Why? Each Blog article presents to Google a whole bunch of new content, relevant to us and the subject matter, in a format that is easy for Google to read. The more relevant to Storage, Kennards and our customers that we make the articles, the better. As Google reads more about what we do the more it serves up our listings to future customer searches. You will see now, for specific search examples such as “Storage National Accounts” or if we search for “Kennards

Next time you get a chance, have a quick look and see for yourself.

Darryl Hodgson Operations Manager - NSW

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Complementing the Old With the New

significance of the building within the local area. Built in the 1930’s as a five storey wool store, the retail area has maintained the architecture of the building. The eye-catching elements that have been retained include the massive timber supports, open ceiling, original wood flooring and raw brick facade.

great for displaying our full range of moving boxes and packaging supplies. The new fit out has really enhanced the street appeal, creating a lot of curiosity amongst passers-by keen to see what’s happening. Darren Marshall General Manager

The new office and retail area now have

K ennards Self Storage has just finished an office relocation and upgrade at our facility at 444 Jones Street, Ultimo. The new office has been designed to capture and enhance the historical

a wonderful historical warehouse feel while at the same time looking contemporary with clever use of glazing and polished concrete flooring.

The retail area is incredibly spacious,

Spotlight On Belmont...

our closest competitor All Storage Belmont, which was adjacent to the rear of our property. This added 260 units and 3000 square metres of space (65% of it occupied). It consisted of one completed two storey building and a second with only the ground floor completed, much to Michael and Sam Noyes excitement, there is room for 2 more!!

metres warehouse as an out station which they keep up to 12 postie bikes and gear in. The mail is delivered to them here and the posties sign on and off in the office, and we fax their time sheets through. The Team The team at Belmont consist of Lenci Taylor, Centre Manager who has been with the company two years. Ian Thompson, Assistant Manager and Sue Harris Assistant Manager. Ours biggest challenge will be trying to maintain our high level of customer service and presentation with the increased size of the centre. Team Belmont

Assistant Manager Ian Thompson and Manager Lenci Taylor

History KSS Belmont was originally a Kennards Hire site and the self-storage units were added to the property in 1982. They were all ground level and the majority drive up units. A two storey addition was completed in 2006 to give a total of 550 units and 6000 square metres. The Belmont site has enjoyed huge growth over the last two years with occupancy increasing from 70% to over 90% in this time. Site Features In September this year we acquired

The integration went surprisingly smoothly, with a bit of orange and blue paint and a couple of fences knocked over you’d never know it wasn’t always ours. The golf cart is certainly getting a work out. We have great exposure being on the busy Pacific Highway and now have a handy second entrance/exit gate as well. The residents of Belmont seem to have a lot of toys! The driveway units are very popular for motorbikes, Quad bikes and water craft. We also have Australia Post who rent a 50 square

Storers - Australia Post

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Positive Team Response for Skillbuilder 2011 On the 19th of September I conducted the first of the Skillbuilder sessions. It’s refreshing to be

discounting, it was agreed there were only short term benefits. However, when asked about the disadvantages, these were wide spread. They included, devaluing the brand, reduction of income, damage to the credibility of the industry, being put behind forecast, reduced KPI and profit share to name a few. Sessions on Storman and invoicing proved insightful. There is no doubt that Jeff has made life easier for all with his contributions to this session. The teams were so happy to have questions answered that they knew they could implement immediately and would make life easier, not only for them but also for our customers. positive. It is rewarding from a trainer’s perspective, when a group of people are so enthusiastic and in support of change. Bill McClean Training & Development Manager Overall the feedback from Team Members for 2011 Skillbuilder was

The “take away” for many was the fact we sell “above the line”. There was an understanding of how we can use their intelligence gathered to create a value perspective for our customers. One of the keys when completing documentation (CPA’S, Swot Analysis etc) is that it is not just a matter of filling in the squares. These are in fact important tools that provide Team Members development and education in the Point of Difference selling. Group discussions on Revenue Leakage was an excellent chance for all Team Members to share ideas on how they try to save the company money. This session highlighted the different issues in each market. “ It is rewarding from a trainer’s perspective, when a group of people are so enthusiastic and in support of change.�”

presenting in front of larger groups. Some of the sessions covered in this years Skillbuilder included Google and the new web site, Competitor Intelligence, Revenue Leakage, Storman and Invoicing. The feedback received from Team Members highlighted that the Google session was received well, this theme would continue throughout the Skillbuilder sessions. The debrief gave an understanding of terms including Search Criteria, Relevance and Ranking. Team Members had a new found respect for the effort that has gone into developing the new web site and were positive with regard to the appearance and improvements. They were very enthusiastic regarding the new web site release. The Competitor Intelligence sessions were received with much enthusiasm.

When asked about the advantages of

Property Development Pipeline

Mt Eden The fitout of 87 new storage units and the construction of a new wine cellar is now complete. Prospect The two new buildings are now complete. The development will add 167 new units to this facility. Ultimo The team have now moved into their newly constructed office. The office is very unique through its integration of a contemporary design which captures the historical nature of the old wool store. A further 96 units have also now been const ructed. Sam Noyes Development & Construction

Prospect Expansion

Brisbane The construction of wine cellars to Milton, Newstead and West End are now complete. Taking the total number of Kennards Wine facilities to 13. Brookvale The fitout of 219 new units is now complete bringing Brookvale to a total of 1496 units. Browns Plains Design and Planning has now commenced for the construction of new Enterprise Spaces. Construction is expected to commence early February 2012.

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Brookvale Fitout

The KMoustache Crew - Next year you can grow one too! W hen you first think of the word Moustache it probably congures images of Charlie Chaplin KSS Movember Outcomes ● We want everyone to know that all men aged over 50 and those over 40 with a family history of prostate cancer are at risk and should be tested annually.

twirling, Magnum PI or the Village People. Sadly, these images are from a distant era long gone. Yet there is a new breed of men who are bringing it back.

● We want every man who is dealing with depression to know it is a disease for which they can and should seek help.

These men are selfless. They forgo their own personal comfort and image simply for the wellbeing of others and to potentially save lives! Suffice to say that this noble few, set there reputations aside for a great

● We want men to know that they shouldn’t wait until they are sick to see a doctor. An annual general health check will be the best chance for detecting things earlier than later.

“We’ve heard of having a TSM at your ‘beck and call’ - but a miniature one in your hand? That’s new!” Our First Trade Show Mid December we were given the wonderful opportunity to be part of a Preferred Customer Renovating for Profits trade show at All Phones Arena in Homebush. The show ran for three days and involved promoting KSS to their students (future renovators) on the benefits of using self storage through the preferred customer programme. The display was well received and provided us the ability to educate people on the options and flexibility that self storage provides. We look forward to helping them through their new renovating projects!

L to R - Sam Noyes, Darren Marshall, Simon DeGaris Sathish Gopinath, Jeff Xanthos, Darryl Hodgson

cause. Those I talk of are your very own faithful KSS employee’s who grew moustaches during the month of “Movember” What is Movember? Movember is a fundraising activity where men grow moustaches and seek fundraising to support the Prostate Cancer Foundation of Australia and Beyond Blue in increasing awareness of Prostate Cancer and Depression. The fundraising side of the event is terrific, however even by touting a Mo during the month of November you can serve as a reminder to other men that they should set some time aside to look after their health. Who participated and what did they achieve? Kennards this year started their own team. Team KSS constituted of 12 team members Including: Simon Degaris, Darryl Hodgson, Sam Noyes, Darren Marshall, Sathish Gopinath, Eric Conliffe, Duncan Newington, Steve Jansen, Jeff Xanthos, Mark Burgess, Neil Gangi, and Tony Vuong. The team collectively raised $2,265 which is a great effort. We look forward to building on this for next year and welcome many more participants.

Until Next “Movember”... Over and out Mo Bro’s!!

A Few interesting Men’s Health Facts

- 1 in 3 men will be diagnosed with cancer in their lifetime.

- Four times as many men commit suicide compared with women.

- Every cigarette you smoke takes 8 minutes off your life. Smoking a pack per day for 20 years reduces your life by 13 years. - A man’s life span is affected by genetics (24%) and modifiable risk factors (75%). - One-third of men have not seen a doctor in the past year. 10% have not seen one for five years. - More than two thirds of Australian men are overweight or obese – increasing their chances of developing many diseases. - Each year in Australia, close to 3,300 men die of prostate cancer - equal to the number of women who die from breast cancer annually. Around 20,000 new cases are diagnosed in Australia every year. Simon DeGaris National Acquisitions Manager

Amy Roberts from CCC at the KSS Trade Show Stand

Fiona Harding National Accounts Manager

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Christmas Cheer wit

Newcastle

South Australia

New Zealand

Sydney

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th Kennards Self Storage

Fyshwick

Queensland

Victoria

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Kennards Sponsor Melanoma Committee

Thank you...

“Dear Sharon Thank you so much for your help in organising a second storage unit for The Footpath Library at your centre in Flemington. If you could pass on our gratitude to Sam Kennard it would be much appreciated. This extra space means we can expand our activities in Melbourne and many of the hostels currently on our waiting list will receive new libraries and regular deliveries of books starting early in the new year.” The Benjamin Andrew Footpath Library (The Benjamin Andrew Footpath Library aims to make books more accessible to the homeless and disadvantaged members of our society, change our attitudes to these people and encourage literacy. Kennards Self Storage supply charity space in Sydney and Melbourne for the storage of books for the Footpath Library.) Best regards, Claire Smiddy Victorian State Manager

Kennards Self Storage recently donated $5,000 to the Sunspot Melanoma Committee. The donation helped fund an event held at Clovelly, where about 300 Little Nippers were informed about the terrors of Melanoma. There were three gatherings of different age groups who all listened to guest speaker Melanoma survivor Jay Lee. The day consisted of a raffle, sale of about 300 cup cakes and a sausage sizzle.

Exercise - A Key to Success What is a Workout?

Customer feedback “Thank-you for your email, I actually planned on contacting you with a testimonial. Firstly, I couldn’t get over how clean the place was. Every time I went there it was a pleasure. I have used storage facilities before that all looked like a scene from a horror movie, so it was refreshing that every time I was on site, the lighting and constant cleanliness of the place made me feel like my personnel belonging weren’t going to be damaged. I found the storage facility extremely easy to use and loved the ‘code in / code out’ system and your staff on site at Maribyrnong where always helpful and friendly. The only reason I stopped using my space was because I am transferring to WA . I understand the importance of brand name and rest assured yours is held in good stead.”

A workout is 25% perspiration and 75% determination. Stated another way its is one part physical exertion and three parts self discipline. Doing it is easy, once you get started. A workout makes you better today than you were yesterday. It strengthens the body, relaxes the mind and toughens the spirit. When you workout regularly your problems diminish and your confidence grows. A workout is a personal triumph over laziness and procrastination. It is the badge of a winner - the mark of an organised, goal-orientated person who has taken charge of his or her own destiny. A workout is a wise use of time and an investment in excellence. It is a way of preparing for life’s challenges and proving to yourself that you have what it takes to do what is necessary. Hidden within each of us is an extraordinary force. Physical and mental fitness are triggers that can release it. A workout is a form of rebirth. When you finish a good workout you don’t simply feel better, you feel better about yourself. George A . Allen A workout is a key that helps unlock the door to opportunity and success.

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The Sydney Basket Brigade Brings Christmas Joy to People in Need

What about if one is a Half-Full-and- Half-Empty person? Can you be both? Some time ago when I found some shortcomings in a new development we had done I was accused of being a glass-half-empty person. This shook me up a bit as I had never seen myself as being negative or pessimistic. It made me think. Yes it was a pretty good design and development, and yes there were some things overlooked, some design shortcomings. It was good, and it could have been better. My glass, I pondered to myself, was both half-full and half empty. “Both Creative and Critical are necessary, but by separating the Creative from the Critical both have their place and space.” Kennards Self Storage donated 500 boxes to the Sydney Basket Brigade again this year, to help pack Christmas hampers for delivery to those in need. Sharon Dux PA to MD People who are consistently glass-half- empty people are not a lot of fun to be around. They may be slow and reluctant to tackle new things, and they may miss opportunities. But they may also be the ones to see the shortcomings and the problems, they may be just what is needed at times. Consistently glass-half-full people on the other hand may be so enthusiastic that they don’t see the barriers, the problems more than 2 million people in 400 cities, across 74 countries annually. Currently they have ten Basket Brigade teams across Australia who help thousands of people every Christmas with food and toys. On Saturday the 17th December, over 500 volunteers from around Sydney came together in a warehouse in Mascot for the annual Sydney Basket Brigade Packing Day. These volunteers packed 5,000 Christmas hampers for people in need.

The Basket Brigade is the annual campaign to provide food and gifts for people that need a hand - children, the elderly, hungry & homeless, during the holiday season each year.

To date, hundreds of volunteers feed

Nevs Notes... Glass Half Full or Half Empty?

and the opportunities to do better.

So it could be that we need both the half-fullers and the half-emptiers to round out a team. And it may be that each of us can foster and develop in ourselves a half-full-and-half-empty attitude and bring both to bear on projects and situations. Another way to bring out both sides is to separate in the brain-storming and planning process, the positive and the negative. The Story Board Creative Planning Process emphasises this; it separates the Creative from the Critical. A ‘Meeting’, Mike Vance, the person from whom I learned about Story Board Creative Planning, is the worst way to get optimum results. A meeting typically combines the critical and the creative in one session. Creative ideas get squashed by critical ones. Both Creative and Critical are necessary, but by separating the Creative from the Critical both have their place and space. And so it can be with Half-Full/Half- Empty views and people. We need both.

P eople who see things risks, the faults or difficulties are said be ‘glass-half-empty’ people. It is more acceptable to be seen to be positive, bright and enthusiastic and to be a glass-half-full person. Glass-half-empty people can be less well-received, less acceptable. But is the half-full/half-empty split and dichotomy just a simplistic easy- to-quote saying that is really rather shallow. positively are thought to be ‘glass-half-full’ people. Those who see the negative, the

Nev Kennard

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8 Questions... With Darren Marshall - General Manager of KSS

with injuries and my wife reminding me I’m not getting any younger. I enjoy surfing and mountain bike riding which are my two regular activities that I do. I love the outdoors, so I’ll do anything or go any where that gets me out there! Tell us about your experiences as an Operations Manager? Everyday is a different experience. Something new always comes up that will challenge me. Generally speaking the experience involves working with people as a team to achieve something greater. What that something is can take on different forms either in a personal or business outcome. What challenges do you face in your new role as General Manager? This is where the rubber hits the road, what an opportunity for me. As the General Manager I have an opportunity to contribute back to the entire team, where previously my priority was my portfolio of centres. It’s a huge and exciting opportunity and I certainly hope that I will do it justice. I do need to elevate and change my thinking to a company level rather than just a Centre level. I believe I can make a difference because I’m surrounded by a great group of people, at both Centre level and in THQ. One of my plans is to commence some additional professional learning which I have already started and which may involve some university study. There is a saying “that people get promoted to the level of their incompetence” I believe that with a open mind to learning and a passion for what you do, you can avoid that very scenario and be what ever you want to be! Where do you see KSS in the future? There has been a lot of change recently particularly in THQ, with my appointment and the appointment of the new Operations Manager and a new CFO starting in January. This creates a whole new world of opportunity for us which I’m super excited about. I see us continuing to grow and evolve and pursue our goal of being a Famous Household Name. I see Kennards Self Storage maintaining it’s family business legacy no matter what size the company becomes. Either way the road ahead is very exciting...

What did you do before Kennards? I started as a 15 year old

Hamburger Flipper at McDonald’s, just like lot of people who are keen to work at that age. My goal when finishing school was to join the Air Force as an Air Defence Officer but unfortunately I failed to get in because of a mild asthma condition I had as a kid. So after that I was asked to join the Management Team in McDonald’s and from there started a 15 year long career working my way through all the courses and all the levels of Management finally finishing as Area Manager in 2000. I think for me I had come to the end of the road after 15 years and it was time to explore something else. I then did a small stint with Wilson Parking, managing a portfolio of carparks throughout the CBD of Sydney. Then I worked for a Property Maintenance Company looking after the cleaning and maintenance of major buildings. Neither of those positions held my interest. I then responded to a job ad for Kennards Self Storage and the rest is history. Tell us a bit about your family? My wife Jo and I were married in 1999. We met as 15 year olds at McDonald’s. We have two children, our son Ben who is 8 and our daughter Emma who is 6. Like all parents, Jo and I are very proud of both of them. I refer to my family life as wonderful but typical, with Mum, Dad and two kids, no dog as yet but the pressure is on. I consider myself very blessed that everyone is healthy, happy, and I could not ask for more. Haha...I could go on for days with this! I’ll start with my family as every good husband and dad should, and then after that it’s all about me! I love challenging myself physically; not as an elite athlete, but more like pushing the boundaries of what I do. It makes the activity more rewarding and also lands me in trouble Tell us about your hobbies and interests?

Tell us about your history with KSS? I started with Kennards in November 2003. At that time it was myself and one other Operations Manager looking after 26 Self Storage centres assisted partially by the then Learning and Development Manager. The office was much smaller and there was a communal computer in the middle of the office for the Op’s Team to use. Since that time I have been very fortunate to be involved and experience a lot of positive change and growth within the business. Whilst on that journey I have also experienced a lot of personal and professional development. Leadership Team was on a Directions Conference and the announcement was made that Miller’s Self Storage, our biggest competitor in the Self Storage market, was being sold. The next two to three years was a whirlwind of activity. Many people played a part in the acquisition of Miller’s and this time was very exciting and will go down in history as a significant, if not the most significant event in the company’s history. Just as things started to settle down, we branched into New Zealand, acquiring 8 properties in the North Island. Tell us about these changes? After a year with Kennards the

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Moore Park Now the Second Sydney Location for Safety Deposit Boxes K ennards Self Storage has expanded the availability of Safety Deposit Boxes with a dedicated, state of the art Customer Feedback “Thank you for making our otherwise very stressful move so easy. It was so nice to have your very helpful and kind staff. All the Staff at Kingsgrove

facility at our 813-851 South Dowling Street, Moore Park facility in NSW. “This is our best installation to date” says Managing Director Sam Kennard. The installation features comprehensive back to base monitoring, alarms, CCTV and PIN coded access control systems. A selection of the most popular Safety Deposit Box sizes are available, all in a custom fitted strong room located discretely within the building. After entering their personal PIN code and swinging open the vault room door, customers will be faced with a comfortably appointed Safety Deposit Box room including a table and chair where they can sort through their belongings before securing them in the Safety Deposit Box and exiting the room.

Kennards were fantastic!. I have been recommending you to anyone who needs storage.” “Great service and assistance from Kim and Clive at Napier, who really went the extra mile.” “Customer service was excellent at Port Melbourne. Storage unit was clean, secure, easy to access and you have a great paying system and options. Trailer hire and assistance to hook up to car was great. You are a one stop shop for moving/storage needs and I will recommend you to anyone I hear who is needing storage.”

A new feature of the PIN coded access control system is that only one person at a time can be permitted to access the vault room, allowing customers to attend to their personal belongings privately and without interruption.

With the increasing popularity of Safety Deposit Boxes and enhanced security, this will form the template for future installations across other Kennards Self Storage centres. Darryl Hodgson NSW Operations Manager Mt Eden Ground Floor Conversion Now Complete for our building, we now have 87 ground floor storage units added to the centres inventory. “Friendly service and reception by Karina at Wanganui. The whole complex is immaculate. “

The unit mix is made up of large units for the growing commercial market and a section for lockers, where demand from students and apartments has been consistent filling these upper levels. The centre now has 817 units including the wine storage which has also been completed in the basement. The next project following a successful rent up of the ground floor is to convert the remaining 55 car park spaces in the basement to storage units as we take advantage of the Mt Eden site, located on the fringe of the Auckland CBD. Well done to Shane and Feroz for renting up their centre to justify this centre’s expansion. I look forward to reporting on their success of the ground floor and the new basement conversion next year. Andrew Kirkham NZ Operations Manager

A s we conclude the 4th year since acquiring the Mt Eden site, the ground floor conversion project from car parking to storage units is now complete. The Mt Eden site was unique with its inventory, all storage units were on upper floors with just car parking on the ground and basement levels. After a successful change in resource consent

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Congratulations

Congratulations to Dee Nandani, KSS NSW Team Support Manager, on her Engagement to Ronald Singh on October 15th, 2011 in Fiji. They will be Married April 15th, 2012.

Christine Cutler of KSS Abbotsford1 Victoria, is a proud grandmother again. Georgia LaRoux Moore, Born

22nd August 2011, 8lb 5 ozs. Pictured: Harrison Fox Gaulke Moore holding his little sister Georgia.

Congratulations to Claire and Sam Kennard on the birth of their daughter Lara (above). Born Friday December 16th, 2011 at 12.29pm. Weighing 3.77kg, 53 cm long.

Kennards Boys Visit Cradle Mountain Tasmania

Nev

Jim

Walt

Above: Claire & Sam Kennard with daughters Lexie (left), Lara and Olivia (right).

Sam & Jim

Sam

Sam Kennard takes a leap on the wild side!

“ We must use time as a tool, not as a crutch.” John F. Kennedy 1917 - 1963

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