eKourier Jan 2012

Team Member Profiles

Mark Burgess Assistant Manager - Chatswood Career background: Prior to Kennards I was employed with Coles Supermarkets for 7 years. In my time there I worked in most roles including management. Marital status: Single Any children? No Hobbies/interests: Reading, movies, the internet and music.

Tony Vuong Operations Manager - NSW Career background: Worked as a check-out chick, through to managing Coles supermarkets. Owned and operated Michel’s Patisserie stores. Moved into a business consultant role with Boost Juice Bars. Most recent was the NSW Retail Manager for Salsas Fresh Mex, also owned by Boost Juice Bars.

Do you play any sport or have any special talents? I play a lot of cue sports. Recently I made the finals of the NSW 9-ball open. Favourite book: One Fourteenth of an Elephant, by Denys Peek Where did you grow up? I grew up in Epping. Not the most exciting place, but public transport was good, so there were always places to go. Any pets? No Favourite movie: Shawshank Redemption Favourite restaurant/food: Quay Restaurant

Marital status: Married Any children? None. Hobbies/interests: Love cooking and trying out new recipes. Playing tennis when possible. Eating out and trying new flavours and foods. Favourite movie: Shawshank Redemption Favourite restaurant/food: Golden Century, Sashimi Lobster Where did you grow up? Strathfield and Bondi. Any pets? None. Favourite holiday destination: Hawaii. Spent Honeymoon there. Great place to shop, eat and relax!

Favourite holiday destination: Coochie Mudlo Island, a small relatively untouched island just off the coast of Brisbane. WEB WORD! - It’s the Blog that saved us! Last October I wrote

Customer Feedback “Really wonderful staff, especially John from Newcastle West. I have had three different size storage spaces and have had great help and support every time I needed to move.” “Staff at Flemington were excellent. Everyone I dealt with was always pleasant and well informed so they could always answer my queries. I was pleasantly surprised when staff told me I would get a refund of the unused time. Access was fantastic and the building set up certainly gave me confidence of the security of my storage. Great service and I would definitely recommend you, well done!” “Security was excellent and I felt safe leaving my belongings at Preston KSS. Staff service was great, friendly and knowledgeable. Tea and coffee was a nice touch and the toilet facilities were always clean along with the whole centre.”

_site name”; a number of Blog articles should appear in the listings. Have you seen the Blog lately? We are now passing in excess of 160 articles about all manner of things storage. It is these Blog articles that link back to KSS that I’m talking about. A lot of times we’ve spoken to industry experts that are amazed how highly Kennards Self Storage ranked with the old website. A large part of that success is due to the Blog. There is no end to what you can talk about on the Blog. Team members have been sending in articles so keep them coming! That’s why we can safely say in the past 3 years “It is the Blog that Saved Us!!!”

about a whole bunch of web related topics. One of the subjects I touched on was the Blog.

The way the old website was built makes it difficult for Google to read.

At a time before we decided to build the new website, one of the few ways for us to rectify this was to start Blogging. Why? Each Blog article presents to Google a whole bunch of new content, relevant to us and the subject matter, in a format that is easy for Google to read. The more relevant to Storage, Kennards and our customers that we make the articles, the better. As Google reads more about what we do the more it serves up our listings to future customer searches. You will see now, for specific search examples such as “Storage National Accounts” or if we search for “Kennards

Next time you get a chance, have a quick look and see for yourself.

Darryl Hodgson Operations Manager - NSW

Kennards Kourier Jan 2012

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