eKourier April 2018

FEATURES North Melbourne Huddle

Customer Feedback “Michael at the front desk of Kennards West End was very approachable and helpful when it came to look at present and future storage options. I also liked the flexibility with storage dates.” “I’m really pleased with the great service I’ve received from both Brooke St, Tauranga and Porters Ave, Mt Eden. I’ve received such friendly and professional service from both sites. The storage facilities are clean, well organised and I can always find a trolley to move the heavy stuff. I also really like the personal touch of my name being used on the pinpads when I enter and exit the site. Congrats to the Kennards staff, they’re great!” “Probi was the gentleman that looked after me at the Springvale store, and I couldn’t be happier with the service. Your staff are a credit to your company and I’m very glad to be storing with you.” “The Kennards person at Port Melbourne was fabulous! Goran was a perfect, professional customer service assistant. He knows the business, customer needs and is a consummate salesman.” “Fabulous overall experience. Staff (call centre and on-site at Palmerston North) were informative, cheerful and made me feel like a valued customer at every interaction. Facilities are clean and tidy and exactly what I needed.” “Really helpful at Mona Vale. Very polite. Solved a problem with setting up my account online and followed it through.”

E very three months we try to conduct a Huddle at our Melbourne centres. We are very fortunate to have constant high numbers attend. We make it simple and we usually have a guest speaker from either Victoria Police, the Federal Police, a Removalist Company or Rubbish Removal Company. With a few drinks and a light meal, it’s an enjoyable night catching up. Our last Huddle at North Melbourne was a little different, we organised games for the Team. They had to walk around the centre looking for treasure which was a nominal gift voucher. While walking around the centre looking for clues the Team also got the opportunity to explore our centre and learn a little more about North Melbourne KSS. Views from the roof of our centre are phenomenal, most of the Kennardians were mesmerised by the 360 view of the CBD. Azam Muhammad Centre Manager North Melbourne

6 Kennards Kourier April 2018