eKourier April 2018

FEATURES

Meeting Of The Minds

“To become that Famous Household Name and truly be The People Who Care, we gathered for our very first Managers Meeting between Darryl and Jelena’s centres with the guided expertise from Masterchef Bill McClean. Just like any other day in our centres, we faced some challenging moments and even some inspiring Aha moments. The conversations flowed and the discussions became relevant to everyone who had either experienced something in their centres or were able to empathise. A great day was had by all who attended. I know I look forward to the next one.” “Firstly, Thanks goes to Jelena, Darryl and Bill for putting together the Manager’s Meeting. I thought it was a very productive day. To see what trials and tribulations other centre’s are experiencing and to share ideas with other Managers I think is a great tool that I would like to see continued. I’ve already sent off some marketing ideas to Auburn and some “bird gel” to Wollongong (heh,heh). I guess as my caption I would simply say “an invalu- able experience.” Shavarne Scanlan Centre Manager Mittagong “Actual/Forecast/Project goals are always discussed in meetings. As an Operations Manager, you have explained to your Team Members how their tasks contribute to the overall goal. When tasks and goals are clear, employees are more motivated to work because they realise their importance in the company. Although the discus- sions we had went a little off track at times within the meeting, it was also good as we learnt new things from other Managers experiences to take back to our own centre. I would have liked to cover the Operational Excellence Review and SMART Goal setting. So perhaps we should continue the meetings regularly.” Darryl Lewisson Centre Manager Fyshwick

S purred on by feedback from the Centre Managers they were asking for the opportu- nity to get together and share good ideas. So the first Centre Managers meeting was held in March at our newly completed Chullora facility. The business continues to grow and evolve with many new faces. Jelena Stricevic joined the Operation Team six months ago and this created a change in the allocation of centers between the NSW Operations Team. This meant a change in my Team with some new faces to get to know and support. To move through the stages of change and build a strong cohesive unit the Team felt strongly in the genuine value of getting together. The idea was to share results between centres, what was working, what was not and the strategies for improvement. An opportunity to collaborate with peers, share knowledge and learn from each others experiences, coming away with real actions for improvement. Our culture is about ownership. The more we can educate and empower the Teams in running their own centre the better.

opportunity to field questions from the group and provide insights into how the Operations Team assess centre performance. Utilising the new large screen monitor in the conference room we were able to navigate through different reports and find key information about their centres. This included Google listings and reviews, KPI Report, Storman Inquiries and Reservations (business pipeline), Kosmo Performance Graphs and Occupancy Reports. Based on this I expect that we will run more of these in the future at regular intervals. Darryl Hodgson NSW Operations Manager Feedback from the Team on the day was overwhelmingly positive. “Very informative and great insight into Operations Meetings regarding Centre performances.” Mark Mallinson Centre Manager Warrawong “I found the Centre Managers Meeting to be a valuable learning tool.”

Leanne Nassif Centre Manager Gladesville

Debbie Jones Centre Manager Auburn

The day presented me with the

7 Kennards Kourier April 2018