KSS January eKourier 2023

FEATURE

#THANKYOUOPTUS

"These guys are great at Adelaide Airport. Super helpful and spotless storage units. Would definitely use them again." "Super easy parcel return point at Coorparoo, close to home, easy parking, took less than 30 seconds and staff were super welcoming and friendly. Will use again!" "Todd at Nowra Kennards was very helpful and gave me all the informa- tion I needed. He was very easy to deal with and I would not hesitate to recommend Kennards." "Had a unit at Miranda for 10.5 years, it was always a pleasure to visit. Easy access and always clean. In the last few years dealing with Cameron was great! All staff members are very accommodating and go the extra mile to help." "Wayne and Tanya have been an absolute pleasure to deal with at Kennards Self Storage Coorparoo. Professional, kind, knowledgeable and keen to assist their customers. Particularly Wayne, goes above and beyond to assist his customers. Having recently had surgery his help in loading boxes into my car was more than appreciated. Thank you Wayne, you've been wonderful." "Moving is never glamorous, but this place really makes the storage part MUCH less of a hassle. The whole process of booking, storing and vacating was easy and stress free. They have a trailer, trolleys, a meeting room and tea and coffee. The manager Michael was SUPER helpful, Plenty of space to park and load/offload at ground level. 10/10 for service!"

A fter The news of the Optus data breach that occurred last year, when 10 million customer accounts were accessed, of which 2.1 million people had an identity number exposed, and Medibank falling foul to a similar breach exposing personal records of 3.9 million Australians, was a wake-up call for all businesses to think about the data they collect and store in the course of doing normal business. Cyber-attacks are on the rise, Optus and Medibank breaches have been heavily publicised, there are many other similar incidents that have not received the same attention. These incidents have made customers very nervous and very conscious about what private information they handover. Enquiries by customers asking what we do with their information have become more frequent, as you may have already experienced. As a business we are required to keep records for Tax and legal purposes in the event the business is audited or litigated against by a previous customer. There is a growing tension about such laws, the risk of holding customer information for legal purposes versus

the ever-increasing rise in Cybercrime. Businesses need to take a pragmatic approach to holding customers personal information and assess the 'likelihood' and 'severity' of a cyber breach versus a customer making a claim. Both could be severe however a cyber breach is becoming more likely and could affect many customers rather than just one customer litigating against a business. Considering these recent events, we have undertaken a very serious review of what personal information we collect and store from our customers. This review will see changes to our operations regarding what information we store, and how. KSS will undertake a process of cleaning up our customer information, that includes both current and non-current customers. Changes will be made to what information we collect when signing up a new customer. In addition, we will continue to follow global best practice around protecting our systems and continue education programs for our Team Members. These measures will make us less of a target and ensure we do what we can to protect the information of our customers and our own business.

Darren Marshall Chief Operating Officer

7 Kennards Kourier Jan 2023