eKourier Oct 2019

FEATURE

DECO BECOMES KSS

AFTER

“Was feeling a little stressed about having to vacate my property with no place to move into. I spoke to Grace who was very friendly knowledgeable and knew her stuff which was very reassuring. All paperwork was moved through efficiently. Very happy with the service at Fortitude Valley, location and space. Thanks.” “We recently stored our valuables at Kennards Palmerston North while we moved house. This was the second time that we had stored goods there. Once again we were pleased with the friendly service and clean dry unit. It took us several trips to store and then empty our unit including weekdays and weekend. There was a Staff Member present each time we were there. We didn’t have to go looking for them when we needed them. I think that is great service. Thanks again.” “Exceptional customer service by Kim at St Marys. Kim made the process of booking the storage unit, quick and easy. Her friendly and happy attitude to answering all my questions seemed effort- less and made my experience a very enjoyable afternoon.”

I am pleased to update that the Deco acquisition in Onekawa, Hawkes Bay New Zealand has now successfully settled and integrated into the KSS business. F or those readers who may be unfamiliar, earlier this year we were offered and able to and shelving. Within the last three months with the help of the Onekawa Team, we have upgraded the site with our Brand

negotiate the purchase of an existing 90 unit competitor right next door to our existing Onekawa site. Settlement took place on the 31st May. It is not uncommon for storage compet- itors to be located close by; however, the Deco site was literally just over the fence. Hence it was a logical move to acquire them after doing the necessary Due Diligence. Deco was not an aggressive compet- itor, often the units were rented for lower prices by a part time owner with out any of the features and benefits that our KSS customers would experi- ence, such as PIN code access, daily lock checks or access to the box shop

colours and signage, installed PIN code gate access and educated our Deco customers on the services of Insurance, Merchandise and Parcel Pick up/Drop off. We expect this acquisition to be a good investment and strengthen our position in the Hawkes Bay storage market as the provider of choice. Out of interest, our Onekawa site was the smallest site in the NZ portfolio, now with Deco added it is now the largest square metre site in the Hawkes Bay.

Andrew Kirkham NZ Operations Manager

BEFORE

5 Kennards Kourier Oct 2019