eKourier Oct 2016

FEATURES

Archive Champ or Document Hoarder?

Customer Feedback “Great front desk, customer service was genuine. When both opening and closing my account (which was only ever needed for a month at the moment) I was very happy to be dealing with Azam (Flemington Assistant Manager). I mention him by name because he really seemed to enjoy and take pride in his job, whilst also seeing the need to ensure I got all the info I needed.” “From my first enquiry it has been a pleasant and easy experience to deal with your staff at Belmont. Three of my family have moved in recent months and all have told me of the good service received at Kennards. I also have to say that your website is excellent to use and gives results that you are looking for quickly and easily.” “I can’t applaud or sing high enough praise for your Manager, Steve at Pymble. An absolute professional; dedicated, friendly, helpful and a credit to your company. I never thought an employee at a storage facility could make such an impres- sion on a customer. I appeal to you to commend him and tell him he is a credit to Kennards and I commend you on his appointment, brilliant work ethic should be looked after. Varsha was also very friendly and helpful. Wow Mr Kennard great staff.” “I found the Springvale facility to be very well suited to using a removalist and also personally. I have used and looked at other competitors facili- ties but no other site was as easy to use, accessible and secure as this Kennards site.” Having the hire truck was very useful. The storage units were clean. There was enough of a variety of sizes to get one that worked for us.” “Phil at West End is awesome. His service is wonderful, personable and friendly.” “The staff were really good at Wellington, helpful and friendly.

B eing in the business of Do you follow the practice of “let’s keep everything?” Would you consider yourself a paperwork hoarder? Or maybe you moved centres and inherited a room full of files; poorly labelled, unorganised and way past their ‘keep by’ date. Your storage space is valuable and as we grow there is a perception for the need to store everything, including the kitchen sink! There is a need though to store some financial and business documents and secure storage of personal items for delinquent customers. Legal documents are required to be kept for seven years. Lucky for you, you have access to our own durable archive boxes and shelving, to ensure you are optimising your space. After all, you are an expert in this area for your customers already. All other documents used at our centres are not required to be kept for legal purposes and can be kept for a shorter period. These documents include Daily Banking, Weekly Lock Audit and Plan to Close Cards. We have updated KDOC 10126-1 to assist centres with this. It’s also helpful to have a discussion with your Storage, you would think we know how and what to store in our own office… right?

Operations Manager, as storage of these documents can vary.

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Other storage needs as a business incorporate the care of personal items from a delinquent customer. These goods should be clearly labelled with the customer’s name, date of sale and unit number. Using boxes to clearly label the customers items that are poorly packaged can reduce the risk of loss and ensure proper care. Personal items can be disposed of after six months of the final sale date. Efficient storage of documents allows for productivity and releases units back for rent. Is there opportunity for your centre to review its storage needs? Carolyn Coates Operations Manager NSW Do you follow the practice of “let’s keep everything?” Would you consider yourself a paperwork hoarder?

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7 Kennards Kourier Oct 2016