eKourier Oct 2016

FEATURES

Culture Award for KSS Again in 2016

Hear what TSM’s have to say about their role: “I love what I do for the variety, be it working in a small or big centre, I get to work with different Team Members all over Sydney.” Antone Boustani. “I like meeting new people, going to different centres and more importantly discovering new cafes for lunch!” James Suh. “I love being able to help a centre when they are in need of assistance and provide a fresh outlook.” Daniel Kaminsky. Tony Vuong Operations Manager NSW “Andrew has been an absolutely fantastic help. He’s always really pleasant, happy to help and does the right thing by his customers which is fantastic. Operating a business out of a storage locker with multiple different Teams accessing the same lockers has been made a breeze! Thanks Kennards Wentworthville Team, particularly Andrew.” “Thanks for your email. I have been meaning to get in touch to give you feedback about the treatment I have had over some time from the people on your staff at Booth Street Camperdown. I have to say I found everyone there unfailingly professional friendly and helpful. Karen in particular went above and beyond to help me out. You have a great crew there!” “I wanted to email you personally, I have to give a huge shout out to your Kirrawee staff that I have dealt with - David and Mike. They are so wonderful, so customer focussed and an absolute asset to the Kennards group. I have been raving about them all week.” “Brilliant Team at Kennards Onekawa. Everyones so helpful, getting our gear into storage ready for our move to Auckland, and we didn’t even have to be there! Thanks so much David for making this stress free. Definitely recommend them. Best customer service I have had in ages. Good on ya Kennards!!” “Love these guys at KSS Kunda Park!! Have been storing stuff here for the past few years, never a problem, staff are great (Especially Geoff !! Thanks Geoff!). Would highly recommend these people for storage any day!!” Customer Feedback

I t was another delight to be recognised again for our Constructive Culture at the Human Synergistics Conference on September 27th. Shaun McCarthy (CEO of Human Synergistics - Pictured above with Sam Kennard) has obvious pride in our results and our continuing measurement of culture. We recognise how much we believe culture makes a genuine difference to a company. There was also additional warmth and appreciation from the entire audience at the conference when our name was mentioned for the Award, greeted with spontaneous applause. The credit for the recognition of our culture goes to everyone in KSS for continuing to live in the Blue. Sam Kennard Managing Director

The Growing TSM Family As KSS continues to grow our Team Support Managers (TSM) also continue to grow with a total of 27 TSM’s across all KSS now.

When a TSM is working at your centre, they are scheduled to be at your centre for that day, given there are no circumstances that may require them to be moved to another centre. Here are a few tips to Assist TSM’s when at your centre: • Detailed notes in Storman, this helps TSM’s and any other Team Members understand the details on the account.

The role of a TSM can vary from covering leave to centre emergen- cies and Team changes. A TSM is vital in minimising any disruptions to centre operations by providing cover at a centre when needed. They are able to share many ideas and experi- ences from other centres they have been working at and add value. TSM’s can also benefit from feedback and mentoring from their teammates to help them become a champion in their role.

• Centre maps or layouts.

• Updated Security Register in the TSM folder.

14 Kennards Kourier Oct 2016