eKourier July 2017

WHO’S WHO

10 Questions... With Neil Pardoe - Manager, Rydalmere

Neil (Right) with his son Dylan, ready to cruise the South Pacific

I love travelling. I love Cruise Ships – Cruises are the ultimate holiday, just unpack and relax. My other favourite destinations are Phuket and London. What challenges and changes have you seen over the years with KSS? Our customers seem to turn up when I am working on my own. Multitasking is essential working with Kennards and can be very challenging. As for changes over the years, I haven’t seen too many in the way we do things. It’s more IT. We have lots of different programs we now use. I am looking forward to seeing how the new Intranet streamlines this. Do you have any long term goals for yourself that you would like to share? I would like to see myself having the opportunity long term to spend more time out of the centre visiting other centres, mentoring new Team Members. I have done some of this over the past year with new Team Members. I would like to become more involved in the trials/roll outs of all things new.

Training rewarding, with our new Team Members leaving my centre with the knowledge and values to succeed on their journey with KSS. How do you find the new Rent Now and training up the Team on this? ‘I LOVE RENT NOW’! My centre has been part of the trial of Rent Now for the past few months. It has been great to be involved in this from day one. Jeff and his Team have been great in tweaking Rent Now by the feedback the trial centres are providing. I find that the more the centre promotes Rent Now during the enquiry and reservation process, the more successful Rent Now will be. Tell us a bit about your family, are you originally from Sydney? I am originally from Sydney. I have lived in several country towns during my retail career with Kmart and Best & Less as Manager. I have enjoyed the quiet life of Griffith, Mudgee, Dubbo, Armidale and Tamworth. I have a son Dylan who is 15 who has been working at McDonald’s for the past year. It has been interesting watching him grow in personality since starting work.

You have been with KSS some time now, tell us what centre you originally started at? I started with Kennards as a Sydney TSM. Six months later I took on the role of Centre Manager at Chatswood. How many centres have you taken care of since then? After three years at Chatswood, I did a centre swap with Steve Jansen and was centre Manager at Castle Hill. I am now centre Manager at Rydalmere. How many years have you been part of the Kennards Team? I’ve been with KSS for six and a half years now. When did you become a Hub Manager and what does that entail for you? I have been Hub Training for the past two and a half years. Hub Training is a Team effort with both Manager and Assistant Managers. We create the first impressions for Kennards. It is essential for my Team to provide a welcoming environment and show our new Team Members ‘Best Practice’. I find Hub

To sum up KSS in one word?

Teamwork.

We hear you are an avid traveller?

3 Kennards Kourier July 2017