eKourier July 2017

FEATURES

Just A Phone Call Away...

“Excellent service by Matt when making initial inquiries at Wollongong and then by both Matt and Belinda when we signed up. Couldn’t be more helpful. Matt provided a range of options and ensured we got what was most suitable for us.” “Every person I dealt with at Kennard’s was more than professional and helpful. I had a VERY bad experi- ence with my removalist and your guy helped me unpack the storage and repack it. After such a stressful move it was so relieving your staff went above and beyond for me to ensure I walked away happy. Which I walked away incredibly happy. I will recommend Kennards Waterloo to anyone and everyone! Thank you so much for everything.” “The staff were very attentive and had all the answers. My items were transported out of storage by a removalist without a hitch. Very happy with Kennards service at Thebarton.” “Amazing customer service at the front desk at Tauranga. Helpful and accommodating, trying to ensure we had just what we needed and offering different alternatives.” “The customer service was fantastic. Azam at the North Melbourne centre was extremely friendly and helpful. I was very impressed and will definitely use Kennards again.” “Always very professional service and very friendly. Special note to the staff member who was on at Mt Eden Sun 21 May. When we were moving everything out I went to see if you had a vending machine for a cold drink (knew it was unlikely but was desperate) she offered me a glass of water from the kitchen and also offered tea or coffee! Above and beyond service. Also I do really appreciate that you don’t have to give notice and I received a refund for the remaining days of the month. And that this was done so quickly - the next day! We will be back for sure.” Customer Feedback

A s a Team Member in customers find the right unit, taking payments and other queries that can help assist centres. Recently we’ve been helping customers who have phoned multiple centres in search of a space. Specifically customers who have called a centre and that centre doesn’t have the space they are looking for. As a result the customer is referred to another centre. If that centre cannot assist the cycle repeats. When this happens it is time consuming and frustrating. Having access to Multiview, Customer Care knows every single rented, reserved and available unit on offer, and we can get our hands on it within seconds. Call us directly or through the 1800 number if you don’t have the right size or space available. This will save customers the frustration and time in Christine Tambouras, Customer Care Team Customer Care we work passionately to provide outstanding service, helping

calling multiple centres and repeating their story, plus if it’s a current or previous customer we can speed up the process with the information we have on hand. Let us help maximise the customers experience with Kennards and increase communication between centres and the Customer Care Team. Not only can we speed up the process but we can help centres find customers that may otherwise turn to store with a competitor or be left without a storage solution. Over the past 12 months we’ve contrib- uted to more than 2,800 move ins. Next time you are left unitless with a customer, pick up the phone or email us, we are here to help centres as much as we are here to help customers. Amir Asgari Customer Care Team

11 Kennards Kourier July 2017