eKourier July 2017

FEATURES

Change Is Good - “Sharpen The Saw”

Jayne Kiddell (Casual TSM) and Craig Welch (Manager Three Kings)

T hey say, nothing stays the same forever and that is the case with a number of NZ Team Member changes that have come into play now. Quite often Team Members enjoy working at the same centre and getting to know regular customers by name and watch the excitement of families moving into storage when they sell their home and then see the excite- ment of the same family moving out to a new home as the cycle of storage customers occurs. However there comes a time when a new challenge is needed or as Stephen Covey mentions in Seven Habits of Highly Successful People – “time to sharpen the saw” . This is where the benefit of centre swaps can help. At our Auckland sites, we have swapped the Centre Mangers to give Mark Montgomery yet another site to work at (from Mt Eden to Three Kings). I am sure Mark must have or be close to the record by now, having worked at so many sites over his time with KSS. While Craig Welch moves back from Three Kings to Mt Eden as Manager. Craig started as an Assistant Manager at Mt Eden so he is no stranger here. In the Hawkes Bay Region, we have the benefit of three sites located within reasonable distances of each other and with the recent departure of Jayne Kiddell, we have been able to swap some of the Team around as well. Joshua Johnston has achieved consist-

ently high results at the Hastings site which has been maintained at high performance level for the last twelve months and is one of the Training Hubs – his new challenge will now be Managing the larger Napier site (which then also becomes a Training Hub) that also runs the satellite Onekawa site. In turn Kelly Lang has now moved from her role as Assistant Manager in the Hawkes Bay, floating between all three sites to being the new Centre Manager at Hastings. This is Kelly’s first manage- ment role so this makes it a special change for her. It just goes to show, once you work at KSS, your blood really does turn orange and you keep coming back! And finally, it seems that some Team Members cannot leave us completely. We now have four recent Team Members who left their full time roles for study or partner relocation etc to now come back as casual TSMs throughout the country. Jayne Kiddell has left the Hawkes Bay to be closer to her parents in Auckland and is currently a casual TSM for Mt Eden ‘

and Three Kings. Calvin Weston left our Tauranga site to continue his aviation studies, however he also appears as a TSM when needed at Tauranga. As we go to press, Hayley Marsh ex Palmerston North who relocated due to her Husband’s new SAR role with the police will be back for some casual TSM cover in both Wellington and Palmerston in the coming weeks. And like a gift that keeps on giving, Beverley Brooking ( B2) will fill in as a TSM in Tauranga for July, while Duncan takes four weeks annual leave to visit his wife’s family in Germany. Bev had kept in touch with me since her retire- ment and jumped at the chance to come back to KSS for the short term. I was on site the day she started and it was a fun moment at morning tea - besides her home made sausage rolls, when she said “I have only been back two hours and yet I feel like I never left the place – everything I need to do just comes back to mind naturally” . It just goes to show, once you work at KSS, your blood really does turn orange and you keep coming back! Maybe after reading this article, it might inspire you to think about your own circumstances and journey within KSS to date and perhaps you might want to put your hand up for the next centre swap? You never know, you might just look back and wonder why you didn’t think of doing this earlier! Andrew Kirkham Operations Manager NZ

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10 Kennards Kourier July 2017