eKourier July 2011

Perception Survey Results are in...

enjoy working here.

decisions and their fellow employees.

People were encouraged to also provide written text feedback about the best and worst behaviours they have seen in the company. The best behaviours are fantastic they relate to team work and commitment. People talked about “staff going above and beyond with customer service”, “working hard towards common goals” and “always a happy, smiling face to clients”. The worst behaviours related to an absence of team work and commitment. People talked about “poor customer service”, “lazy, unproductive people who sit and do nothing” and “poor attitude by some people”. Compared to other companies the worst behaviours were very tame indeed. engagement with staff and customers and that engagement drives bottom line results. We now know that you have good leaders and strong engagement but this means nothing without superior results. People should be encouraged to revisit their targets and goals and to focus the motivation and commitment to be high achievers which is the only way we can grow our business and secure our future. Peter Berry Peter Berry Consultancy Pty Ltd Our philosophy at Peter Berry Consultancy is that leaders create

Site Features Wentworthville has great street exposure where the centre can be seen from the M4 and Great Western Highway. We can accommodate 20ft’ and 40ft‘ containers which attract short and long term customers. With 24hr access and a large variety of different size units, many being drive-way units. We have had positive feed back from storers, customers and even delivery drivers about the new renovations. We have a few interesting storers at Wentworthville. Dr John Miles Burkitt with his red Ferrari. John will be taking the car to China to compete in a Rally this month. Not a typical storer at Wentworthville and always up to date! Compared to other companies Kennards is very strong on values, key performance indicators and sharing the business plan. Most of the time people can balance work/life commitments and health and safety rated favourable. The level of trust is high and people really The point of doing the survey is to confidentially measure the culture of the organisation and to identify strengths and opportunities. Kennards should be congratulated for running the survey so that people can have their say without fear or favour. You quality of service to customers is second to none and people really care about the future of the company. Areas for improvement include a review of equipment/technology and better career and development opportunities. People would also like to see a review of pay at the appropriate time… as does every worker in Australia! “We now know that you have good leaders and strong engagement but this means nothing without superior results.”

C ongratulations Kennards Self Storage, you have achieved the highest employee opinion survey results of all of our clients in the last 2 years. Your score of 81% engagement has smashed the Gold Medal standard which is 75%. You are definitely an employer of choice and compared to other companies your culture is far superior. This does not mean that everything is perfect, there will always be areas for improvement. The best things about working for Kennards are the interaction with customers, the fact that the company is a good employer, the ability for people to take initiative and make

Spotlight On Wentworthville...

There is also a rock band named “Good Enough” that practice here at night in their unit. The Team Geoff Turner is the Manager at Wentworthville and Will Tieu (new to Kennards) is the Assistant Manager.

Wentworthville Manager Geoff Turner (left) and Assistant Manager Will Tieu (right)

History Millers started with this site in 1986 with Husband Ray and wife Margaret and their two German Shepherd’s. They lived onsite in the flat behind the office. This is now the new office.

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Kennards Kourier July 2011