Kennards Self Storage April eKourier

PROFESSIONAL DEVELOPMENT

WORK MORE EFFICIENTLY Day to day centre operations require our Teams to wear many hats. First and foremost, the job calls for excellent sales skills.

While this is one of the most important things we do, frontline Teams must also be highly effective in a wide range of other areas. Delivering exceptional customer service, growing occupancy, generating reviews, building manage- ment, debt collection, and stock control all play a critical function is the success of a centre and the wider business. This of course comes with the challenge of determining which particular area to direct our efforts. There are a myriad of frameworks designed to help us work more efficiently and guide our best practise decision making. The Eisenhower matrix is a simple tool that can be applied to day-to-day centre operations. The former US president Dwight Eisenhower supposedly once said “The most urgent decisions are rarely the most important ones.”

Eisenhower was considered a master of time management. His framework was designed to distinguish the difference between what is important and what is urgent. Whatever the job that lands in our laps begin by breaking it down according to the Eisenhower method and then decide how to proceed. We often focus too strongly on the urgent and important field, on the things that have to be dealt with immediately. Ask yourself – When will I deal with the things that are important, but not urgent? When will I take the time to deal with important tasks before they become urgent? This is the field for strategic, long-term decisions. Wayne Brown Training and Development Manager

"What can I say - Trudy and her Team are simply amazing and extremely customer focussed. I use various KSS facilities (Australia wide) and everyone has been great but Trudy surpassed my expecta- tions and was excellent to deal with. Trudy listened to what was required and went above and beyond to assist me with my recent booking. Highly recommend Kennards Self Storage and the North Melbourne branch who have been exceptional. 5 stars! "I have just completed a five year rental at KSS, previously I had a three year rental at Gladesville. At both sites Gary was the Manager along with Michael at Kennards Macquarie Park, the service given and the courtesy shown by both these gentlemen was a credit to Kennards and themselves. Lee Kershaw" "Great customer service start to finish at Mt Eden. We used Kennards Storage and had an absolutely enjoyable experience with super friendly and highly professional staff walking us through the process and explaining all we needed to know. Thanks a lot! You definitely keep the standards high. Kev"

Zarina"

16 Kennards Kourier April 2021