KSS eKourier April 2022

FEATURE

QLD FLOODING EVENT... a bottle of water or a sandwich to customers made them feel valued and supported.

Linda, one of the customers at Fortitude Valley who had 80% of her goods destroyed, returned with a case of beer and bottles of wine for the Team as a gesture to say thanks for helping her out. In her own words “Thank you for being so supporting and working through all my tears, you guys are just bloody amazing”. There were also many posts and messages of praise for all of our Teams efforts on Google and Facebook.

Thank you to everyone involved in the clean up process.

Above top left: First one hour of rubbish at Fortitude Valley. Bottom left: Linda, a KSS customer, presenting the team with drinks to say thanks. L to R: Linda, Bol Kon, Renee Leverton, Wayne Boyle, Nicky Goodwin, Kellie Robley, Grace Bagajluk, Antone Boustani, Daryl Whittaker and Shaun Young. Above top right: Antone Boustani depicting the water level in the Milton Office. Bottom right: Water receding out the front of Fortitude Valley.

Tony Vuong General Manager Operations

BUSINESS AS USUAL IN NZ (DON’T MENTION COVID!) At time of writing, I am going to call it and put a line under the Covid-19 pandemic. It is fair to say after the last two years media coverage and controversial fear warnings, the New Zealand handling of ‘go hard go early’ may not be remembered as positively as intended. With the extended lock downs creating some economic challenges to navigate going forward, that unfortunately not everyone is growth, in particular our Three Kings site. Also, our Wellington site has again operated strongly and remains our number one big asset in the NZ portfolio for income. Some recent people movements both in and out of the business includes Tauranga and Hastings with new Managers from internal promotions. It is always pleasing to see Team Members master there training and then progress in responsibility and maintain site performance and momentum while having fun and creating great customer experiences. These are great examples of our Freedom Culture continuing to grow.

2022 will see our tenth NZ Orange Beacon of Freedom debut in the Hawkes Bay with the development of a green field site in Hastings. This area is rapidly expanding and enables KSS to capitalise on the strong perfor- mance of our existing Hastings site that has operated at almost full occupancy consistently for many years now. We can never take our past success for granted and sometimes just doing the simple things right is the best outcome in these challenging times

ready for if we as a country are going to prosper and recover. Nevertheless, my glass is half full and it's time to move forward with confidence and a NZ portfolio that is as strong as ever. Our recently built Wairau Valley site has continued to rent up well, breaking some records along the way for speed of occupancy growth. Reconfirming our intention to grow the portfolio in the greater Auckland market and complementing our existing sites in Mt Eden and Three Kings. Both of these sites continue to operate at high occupancy with some excellent rate

Looking forward, the Team is determined to maintain their

momentum of success, whether it is by doing the basics right, delivering memorable customer experiences with a genuine care factor, or ensuring our centres present the best they can. We can never take our past success for granted and sometimes just doing the simple things right is the best outcome. I am proud to be part of the KSS Team doing their best to achieve this. Andrew Kirkham NZ Operations Manager

9 Kennards Kourier April 2022