KSS Information Memorandum 2021

Training and People Development Upon joining the Kennards family, the staff in each storage centre are trained and trained and trained. Given the geographic isolation of centres, we believe training is crucial to profit maximisation, as well as to limiting legal liabilities involved in the self storage business. The team members are continuously coached, mentored and trained on self storage management. Our training includes:  New Employee Training (1 week classroom and 3 week on the job)  Effective Manager training (2 day programme to equip people promoted to manager)  Skillbuilder (twice annual training to update people of innovations and new practices)  Delinquent management (as required for people who have difficulty keeping delinquents low)  Phone Sales Excellence (as required to build and improve the skills of the team)  Personal Effectiveness Programme (a 2 day off site personal and professional development programme – attendance is optional)  Training Hubs (each market area has a “Trainer Hub” to provide cost effective on-the-job training) The hubs are our centres of excellence with our highest quality professional team members with additional skills and infrastructure for training new people. Our philosophy recognises that our people benefit from being regularly reminded of proper procedures and being kept up to date with new innovations. With a strong emphasis on sales we aim to see our team utilise the strongest skills and techniques to maintain high sales conversion rates.

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