eKourier July 2013

TRAINING

S killbuilder 2013 saw the tour take in Adelaide, Sydney, Melbourne, Brisbane, Newcastle, Thornleigh and New Zealand. New Zealand sessions were conducted at Mt Eden, Tauranga, Onekawa and Palmerston North. It’s a privilege to be able to travel and see all Team Members through the Skillbuilder sessions, it is very rewarding to engage with Team Members, discuss the material and exchange feedback. This round of Skillbuilder started with the OCI, then we looked at our values statement “FREEDOM” and how that evolved and plays an important role in our operations every day. We also considered “The Myth of 5%” to maximise our income opportun- ties. We went on to look at Sales Excellence and understanding engagement, we did this by looking at The Enquiry Process and considering the results from the Walk In Mystery Shopping against that process. The sessions were closed after we reflected on Support Requests, the information needed to be provided and the considerations to having issues resolved quicker. Personally I continue to enjoy the learning I get from the Teams at Skillbuilder and am sure they will continue to Add Value to the business in the future. Bill McClean Training and Development

Skillbuilder in 2013

L to R: Bev Brooking (TSM), Bev Morgan (Tauranga), Duncan Newington (Tauranga).

L to R: Andrew Kirkham (NZ Ops Manager), Hayley Marsh (Palmerston North), Karina Gardiner (Wanganui), Sue Solly (Palmerston North).

Wayne Birch (Vic Ops Manager), Tony Roberts (Panorama), Rudy Van Kalker (TSM), Adam McCoy (Thebarton).

L to R: Adam Weger (Panorama), Owen Grasby (Klemzig/ Thebarton).

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Kennards Kourier July 2013