eKourier Oct 2018

WHO’S WHO

10 Questions... With John Fenton - Centre Manager Abbotsford1

AFL and Melbourne Storm in the NRL. I love to relax with a nice Red Wine and thoroughly enjoy both drinking and collecting Single Malt Whiskey as well. What did you do before you joined the Kennards Team? I have been involved in some form of retail all of my working life – initially in a variety of Sales Representative roles which developed into Management positions with Pacific Dunlop (seven years), Edgell Birds Eye (six years), Caltex Australia for seven years as well as three years in the Health Food Industry . Tell us about your family? Originally from Western Australia, my wife and I moved to Victoria nearly 11 years ago. We have just recently celebrated our 40th Wedding Anniver- sary. Wwe have four children; Deanne and Lee, from my wife’s first marriage and Adele and Rachel. We have eight grandchildren, most of who live back in WA; the youngest of which is Benjamin (two) who lives with us and his Mum Rachel. To sum up Kennards in one word would be? Difficult to find one word so let’s go with TRUST, AWESOME, AMAZING and REMARKABLE

Company Policy is there as a guide for Best Practice and our FREEDOM values are inherent in how we conduct ourselves with our customers and fellow Teammates. We have a goal in Victoria with our delinquents of not exceeding $1,000 / 60 days overdue; During 2017/18 we regularly exceeded this target by working with all of our Delinquent’s and whilst at times we “lost out” to our KPI achievement, we only wrote off $135.00 for the 12 months: After a full working day in the Kennards Office, how do you relax when you get home? I like to be able to spend time with my wife Jan and our Grandson Benjamin who has just turned two as well as watch some decent news and perhaps some travel shows that we have recorded. I Am keen to take up swimming this summer to improve my fitness levels. I have been taking Benjamin to Swimming Lessons for the last nine months on my Monday RDO and this has influenced me to get fitter. What interests do you have outside of Kennards? I have a very passionate interest in Horse Racing and am a member of the Moonee Valley Race Club and the Geelong Race Club, as well as being an AFL Member – I follow Carlton in the

How long have you been a part of the Kennards Team? I commenced six and half years ago as Assistant Manager at our Langridge Street Centre. March 2013 saw me appointed as Manager of my current Facility at Hoddle Street Abbotsford. What is it about the Self Storage Industry that excites you? Every day presents new opportunities and challenges and the daily interac- tion with our broad range of customers provides the opportunity to learn and grow further. What three aspects of your current workplace role do you enjoy the most? Number 1 - Would be my role as one of the Victorian Hub Educators – the opportunity to grow and develop our future Managers of the business is something I thoroughly enjoy. Number 2 - Would be that every day delivers us the opportunity to create multiple successful outcomes for each and every one of our customers and employees. Number 3 - Would be being able to be a cog in the wheel as part of the Victorian Team’s achievement of our planned goals and targets. Describe A time that you flexed company policy to exceed customer service or expectations?

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Kennards Kourier Oct 2018