eKourier Oct 2017

CULTURE 80% Blue, Momentum 2016 Strategy

CULTURE

From Avoidance To Self-actualisation

Customer Feedback

“Storage facilities were very profes- sional and organised at Warriewood, with a tea room on hand which I loved. Also, I found your shop with boxes and everything that one might need priced very reasonably! Staff were extremely helpful.” “Exceptional customer service. Very professional, very helpful and great to deal with. We couldn’t have been happier with the level of service and courtesy and help given to us at Tauranga.” “I have been most impressed with the friendly staff at Napier Kennards. Josh and Jonathan have both been very helpful and great to deal with. They went out of their way to walk me through the process and went out of their way to help me out with sugges- tions re best packaging to use etc. Josh even called me to let me know that a more suitable unit had just become available and he would hold it for a few days until I could get to see it. This is the unit I have since booked and moved my gear into.” “Excellent customer service at Macquarie Park, clean and tidy facili- ties, easy access to trolleys for moving items into and out of the storage unit. Overall a seamless experience with Kennards.” “The staff at Kingsgrove were helpful, professional, had very nice manners and answered my query when I was overseas within less than a day. I appreciated that alot. I only had a small amount to store but of high value to me.” “Great people who deliver great service, great storage facilities what more could you want ... well done Kennards Frenchs Forest!” “Very helpful, pleasant staff. Borrowed your trailer with a cage and canopy free of charge. It was the deciding factor in choosing Kennards Artarmon.”

A t the last KSS Momentum, Our Strategic Planning Conference held in May 2016, Kennards committed to our Company values of ‘FREEDOM’ for individuals to make decisions, achieve, grow and prosper. Additionally, from Momentum 16, one of our main objectives as a business is to achieve an 80% ‘Blue’ culture. Momentum is a strategic planning event to help grow and develop Kennards and align Teams over the next few years. Momentum is a time we review our company values, foster ideas, set objectives and action plans for future business improvement. It is normally held every three years and is attended by invitation to passionate KSS individ- uals across our entire business. The 2016 Momentum was also attended by KSS Board Members. What is Momentum? Momentum 16 determined our purpose to Create The Space For Change , our dream to become a Famous Household Name, to achieve 90% occupancy , and a yield of $30 per/sqm across the entire portfolio. To achieve this we are reminded that our cultural growth is about achieving an affilia- tion with encouragement with all Team Members being involved. Our Strategy

our Company values and the trust we have with others.

The word ‘blue’ and the connotations of ‘being blue’ has quite an interesting word association of the meaning or a word phrase. Most people associate the word ‘blue’ with something positive such as the colour of the sky (no bleak weather), being something spontaneous or unexpected ‘out of the blue’ or even just the ‘blue’ wave lengths tuning to a positive flowing direction. A company’s culture impacts on customer service and Teams in a business environ- ment on a daily basis. Our OCI (Organisational Cultural Inventory) Circumplex incorporates the ‘blue’ Constructive Styles of people having positive satisfaction levels, and positive task and people orientation skills. To achieve an 80% blue culture, we all need to self-actualise our perfor- mance on how we address, not just with our own behaviours and attitude but understanding how those behaviours and attitudes also affects others in the workplace. It is also about being humanistic encouraging at all times by supporting and developing one another, focusing on being achievement driven individuals and exercising affiliation with ‘

What is 80%?

80% is not a target, it’s a metaphor for growth. Even though we have a positive expectation to achieve an 80% result, we’re not fixated on this number. A company’s culture impacts on customer service and Teams in a business environ- ment on a daily basis. We strive for Team Members to feel they can make a differ- ence and enjoy a work environment. Quite simply our behaviours and attitude characterise how or whether we achieve an 80% result or better with the support and direction from all Team Members within Kennards.

R ecently the Operations Team spent the day with Matthew from Human Synergistics gaining understanding of the OCI and how to influence our Team culture. For me being new to KSS I found it amazing to be able to define some key behaviours and cultural thoughts I have always believed in and to further develop my understanding as a leader about gaining blue cultural momentum within our Team. Whilst working through our learnings at Skillbuilder with the Team, I identi- fied in myself that I have been avoiding a particular task - writing this article! Standing on the Circumplex Mat in the Green avoidance it hit me. Why was I holding back? • Fear of failure. • Fear the article would not display the passion I felt about the subject. • The choosing of the subject itself, would it be accepted, would it be real, would it have meaning and be thought provoking.

Oh dear lets throw in some perfectionistic behaviour for good measure! Whilst standing on the mat I turned around and literally took the step into self-actualisation. I started to understand the cost of my own avoidance behaviour. I was now under some serious time pressure to complete the article – Tick tock tick tock.. The reality of life is we all have a bit of all of the behaviours within us and at different times different behaviours will show for different reasons. Self-Actual- ising as a Team or an individual is about identifying the why or the what is preventing you, so you can move forward. It can be scary and confronting, it can also become a freedom! Don’t let fear hold you back from having a go! So, this article is my first of many to come. Taking that step is challenging and exciting and I hope a down to earth view of taking the step from Green to Blue - Avoidance to Self-Actualising. Nichola Goodwin QLD Operations Manager

80% Blue Culture, it’s now up to you!

Wayne Birch VIC Operations Manager

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What is meant by ‘Being Blue’?

9 Kennards Kourier October 2017

8 Kennards Kourier October 2017