eKourier Oct 2011

Customer Feedback...

“Everything was great at Warriewood, I had no problems at all, the staff were always friendly and helpful. The property as a whole was clean, loved the lifts, I was on a level above the ground level but it did not matter. It made the moving/storage process easy, thanks.” “ I dealt with Mark at Miranda and he gave excellent attention and information to me. Not only in the current short storage of a car, but relating to possible future house contents storage during house relocation. Very impressive, friendly advice.” I thought the service from the entire team at Napier was terrific! I first dealt with Clive at the Napier centre and he was extremely helpful and followed up with me as well. I was moving from Canada to NZ and he made the experience a joyful one. Thanks Napier team.” Ultimo – the removal of the old asbestos roof and replacement with new roofing is now complete. Ultimo is also getting a new office where we have kept as much of the original features as possible. Brookvale – the final stage of Brookvale is underway with an additional 219 units making up a total of 1496 units. Prospect – Progress so far includes the new driveway, ground floor slabs, concrete walls, roof and structural steel. Unfortunately due to the heavy rains in July we have been delayed to a November 2011 handover. Brisbane Wine Cellars – following the floods in Brisbane we rethought our strategy in Brisbane and decided to rebuild the Milton wine cellar on the top floor but also build two new cellars in Newstead and West End. All three are currently underway with an opening of late November 2011.

“I really enjoyed your premises at West End and the service and staff. Dean was extremely helpful and I even used your new EMU to move my stuff out! Thanks for the refund of unused rent and the free one month gift certificate, greatly appreciated. I am more than happy to use your storage facility in the future and will certainly recommend you.” “Dennis at Abbotsford Langridge St was fantastic and its pleasing to see that Kennards ‘get it’ that customer service is what the foundations are for successful retailing in Australia. Access and cost was also good.” “Highest level of customer service: friendly, informative, flexible delivery. I chose Kennards Preston because the storage unit was easily accessible , in both location and layout of units. The refund for time not used was also a great incentive.”

Kenya Aid is a small Australian charity involved in building a hospital in rural Western Kenya. Over the past few years they have managed to construct a hospital and fill it with some basic items such as beds, linens etc - and are now looking at collecting more items to store for an up coming shipment in 2012. Storage was proving to be a bit of an issue for Kenya Aid as they are collecting enough to fill an 8ft container. Kennards have supplied Kenya Aid with enough space at their Penrith centre, to enable them to store everything collected until it is shipped in 2012.

Property Development Pipeline

The Team at Prospect L to R – Sam Noyes, Lynda Walsh, Phillip Gallop, Mazen Trabolsi, Mike Lay, Tom Furness and Denis Morrissey Moore Park – since our late 2010 acquisition of Moore Park we have spent several hundred

thousand dollars on upgrading the centre including roof repairs, general tidy up and a new office. Miranda & Chatswood – smaller fitouts of 124 units and 125 units respectively have just been completed. Mt Eden - currently we have both a self storage fitout (87 units) and a new wine cellar under construction. Michael Macheledt

The Team at Mt Eden L to R – Feroz Brouwer, Shane Pearce, Andrew Kirkham and Darren Marshall

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Kennards Kourier Oct 2011