eKourier Oct 2010

Recognising Gold Standard in Scoty The Scoty system is a feedback mechanism that captures some of the important quality attributes in the centres. Many of these attributes are outward facing - that is, they impact customers. Our customers see them day-to-day. While some of the quality attributes are internal and more subtle. They represent operating standards that assist us to be a better business and assist our colleagues. The Scoty system captures information concerning property appearance and presentation; KPI’s/ performance; phone sales; administration and system reviews. This years Golds were presented for performance over 87%.

Gold Achievers in 2010 are:

Erina, Mona Vale, Fyshwick, Artarmon2, Panorama, Chatswood, Browns Plains, Kirrawee and Preston.

Scoty Gold Achievers

8

Kennards Kourier October 2010