eKourier July 2015

FEATURES Team Retreat to Melbourne a Great Success

store and can help earn the trust of the customer that is crucial in getting the sale.

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‘ The retreat was full of great content and catered for everyone Lisa Donkin also mentioned how well Kennards is regarded amongst the rest of the industry with our training and culture. This is great to hear as we always strive to maintain leadership in the industry with our Best Practice and innovative ideas. Thank you to all of those Team Members who applied to attend, we could not send everyone but were delighted to be able to send six Team Members. I am sure when the SSA hold another similar event, will be able to send more Team Members to benefit from the Retreat. Andrew Kirkham NZ Operations Manager

A t the end of April, the Self-Storage Association (SSA) held the first ‘Staff in Storage Training and Development Retreat’ in Melbourne. Traditionally, the SSA holds an annual event that owners and Senior Managers attend with the latest industry trends and ideas, so this year was a first where only Team Members could attend this training and develop- ment retreat along side their peers in the industry. Glen D’Souza – North Lakes Adam Morrissey – Homebush Lisa Donkin – Mayfield Karen Bell - Ulitimo Trudy Iacobucci – Flemington Duncan Newington – Tauranga (NZ) The Retreat was full of great content and catered for everyone. The two days were divided into many sessions including Performance Sales,Tips for Software such as Storman and Sitelink, KSS was represented by six Team Members across the company:

Legal Training, Online Presence/ Marketing and Operations – putting yourself in the shoes of the customer. The feedback from our KSS attendees was very positive. Glen D’Souza made particular mention about the session by Doris Zagdanski - empathy with the customer. It highlights the point of being genuine and listening to the customer, everyone has a particular reason to

Above: Adam Morissey - Homebush and Glen D’souza - North lakes Below: Trudy Iacobucci - Flemington and Karen Bell - Ultimo

8 Kennards Kourier July 2015