eKourier Jan 2018

REVIEWS

“Friendly and welcoming on first visit. Excellent knowledge. Showed storage area’s and explained facilities to a very high standard. Very clean and well organised work place at Wellington.” “Explained very clearly just how your storage service operates at Chermside by showing a storage unit. This was done very comfortably without rushing it along.” “Friendliness and helpfulness of staff. Having trolleys available was very handy. Also access to a padlock was great.” “Excellent staff both on the phone and the very helpful lady who checked us in at Homebush.” “Was very good about showing me where everything is at Ivanhoe, and showing me the different sizes of units.” “Reassurance of the storage process. Loved the way the office area was set up in colours of the storage as well as the knowledgeable staff. Thanks Maroochydore.” “I’m an ex-marketing professional (Emirates /General Motors - etc) and I am unable to fault your thorough and well organised business and strong corporate ID.” “Everything at Mittagong was great, the young lady was extremely helpful, and really nice to deal with.” “Clear concise information provided by Mt Eden. Friendly professional engagement. Explained and showed storage options thus making the decision easy.” “From initial enquiry to completion of delivery of goods and since then, Kennards Newstead have been easy and polite to deal with at all times.” “Staff are amazing. Couldn’t speak higher of the service. The facilities are exceptional, clean, secure and afford- able. Highly recommend Wollongong.” Customer Feedback

oogle Reviews

“ Excellent service and follow up. Lovely lady at Hastings store let us temporarily store our goods in a spare unit on the ground floor so that we would have time to return the rental truck. We came back in the afternoon and moved everything to the actual unit. There is no way we could have gotten it done in time otherwise! ” Ally. “ Explanations of what is available were excellent. Explanations on how to use the facility were excellent. The boxes and other storage items are great, and the facility itself is kept in wonderful condition. I have been very impressed with every facet of the process so far, from the friendly and efficient staff, to the actual availa- bility of secure space. ” Colin. “ Everything was fantastic. From the initial greeting of your customer service people to the tour of the facility at Waterloo to the completion of paperwork and comprehensive explanation of procedures for entry and exit. I could not fault a thing. In fact, after years of employment with Qantas Airways training flight attend- ants (where customer service is paramount), I kept thinking Alan Joyce should come down and see what Kennards are doing because you are getting it right. All staff seemed genuinely cheerful at work, they recognised me from a previous day’s visit and they remembered my name, brilliant! They deserve a pay rise! And I do not know any one of them personally! ” Dominic.

When You’ve Gotta Go...

money and the facility is a little closer to home. ” The owner then says “ Why didn’t you talk to me, I could of done a deal as you have been here so long. ” Ken replies “ The truth is the decision was not based on price, as I have taken an upstairs unit which although a little inconvenient, I am most happy with the unit. I am leaving because of convenience for my wife .” The owner unsure of what he means then quizzes Ken further. Ken says “ They have a toilet available 24 hours a day, so if we are at the unit my wife can use their facilities. Storing here, if she needs to go, we need to lock up the unit and go home, as she has to go home to use our toilet. ” The owner was last seen walking away mumbling something along the lines of “ OMG a toilet? Mumble explicit comments followed by Kennards. ” It is hard to believe a multi-million dollar state of the art facility and this sealed the deal! Paul Sommerville Centre Manager, Seaford Meadows

A customer named Ken, moved in last month and relocated his goods from Aldinga Self Storage. When relocating, Ken used our free move-in trailer option and just today relayed a funny story to me about the move. He is at Aldinga and is approached by the owner of the facility. The owner says “ Ken why did you go hire a trailer from Kennards I have one here you can use anytime? ” To this Ken replied “ I didn’t hire this trailer, I got it free to help me move in. ” The owner then asked “ What, you’re leaving? Why?.... I know for a fact they are not cheaper than us on that size unit .” Ken responds with, “ They are cheaper as I have 24 hour access; a larger space for similar

9 Kennards Kourier January 2018