eKourier Jan 2018

FEATURES How Much Is Enough?

Customer Feedback “I would highly recommend Kennards Self Storage at Castle Hill. Access is great, premises are clean and tidy and the staff are AMAZING! Storing my business requirements at Kennards for nine months was great. The staff were always willing to assist and help where ever possible and they were also very friendly and approachable.” “Andrew and Mina are two of the most helpful people I have met at Wentworthville. Always ready to assist with whatever request I have. Look forward to doing business with them for many years to come.” “We have had our household stuff in storage while renovating and have been extremely happy with Kennards Hoxton Park. The staff are always lovely, helpful and happy whenever we go there. The storage facility is easily accessed, very clean and the prices are great. We also bought boxes and bubble wrap etc at great prices and it’s all good quality packaging. We will be extending our storage for another six months.” “Thank you Maz for your profes- sional assistance in providing us with a storage solution to suit our needs for a long term lease at Murarrie. Storage and insurance rates were excellent. Facilities extremely clean and secure.” Wellington did what they said they’d do, they were cheerfully flexible in accommodating my changing needs, delivered the service I requested at the price they quoted (not a single cent added as fees or extras), and did it with complete professionalism. The storage facility is clean, bright, and well equipped.” “Have used storage for five years for my business. The facilities, staff and the service for receiving my deliveries is very helpful and reliable. Highly recommended Hoxton Park.” “From first contact until I clicked the lock on my stuff, Kennards

O ver the last 12 months we have focused on having positive inventory levels for every inventory item we sell at Kennards. Being in stock is critical to providing the number one shopping experience for both in-store and online Box Shop customers. Every report demonstrates that we are mastering this, as the number of centres and the number of items are reducing every report, well done! The longer you work at one centre, the more you are likely to know monthly sales trends for both revenue and quantity sold of items. However ,what happens if you relocate to a new centre, or are a new Team Member or a TSM working at a centre when the monthly order is due? How do you know what sells? How much should I order? There are some tools at hand to help you review sales and identify trends. The first is a report in Storman – Reports/Inventory Valuation. This report shows all inventory movement for the month including purchases and sales. It also shows your current SOH. Best Practice centres run this

‘ Being in stock is critical to providing the number one shopping experience for both in-store and online Box Shop customers report each month and enter the data into Excel, per product and quantity sold. Using the data from the report in this way trends your sales history and assists in making the best ordering decisions. Merchandise income reported on your KPI reports also provides a guide to how much you may need to order. If you have sold more this month than last month, then possibly your WRS ordering should be greater than last month. Lastly, a tidy well organised stock room, good stock take counts and placing your order every month by the 20th all contribute to a successful in stock situation. Carolyn Coates NSW Operations Manager

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4 Kennards Kourier January 2018