eKourier Jan 2016

WHO’S WHO

Team Member Profiles

In this issue KSS Culture Receives Recognition 1 Team Member Profiles 2 10 Questions with... 3 Successful Centres... 4 KSS Culture ( con’t )... 4 Who Can I Talk To? 5 Customer Feedback 5 Less Government More Feedom 6 Measuring Customer Service 7 2015 Christmas Cheer 8 - 11 The Soft Side of Kennards 12 Building On Our Brand 13 Removal of Storage Walls 14 National Accounts Update 14 Wellington on The Home Straight 15 The Store Awakens 15 Spotlight on Belmont 16 Loading Up The Pipeline For 2016 17 Boxes Made For Giving 18 Nev’s Notes 19 Kennards Community 20

Nerissa Lucas Assistant Manager - Milton QLD

Career background: Completed my Apprenticeship as a Chef and then went to Hamilton Island for work. Then for the last 12 years have had Wendy’s franchises with my husband. Marital Status: Married 17 years. Any children? Brandon - Always using technology and is also athletic. Brianna - Artistic, crafty and caring. Hobbies/interests: Gardening - veggies, flowers and succulents. Cooking healthy food. Do you play any sport or have any special talents? Not really. Favourite book: You can heal your life by Louise Hay.

Favourite movie: Pretty Woman. Favourite restaurant/food: Mexican, Thai and Indian. Where did you grow up? Tasmania and Northern Territory - loved it! Lots of great memories with family. Now enjoying QLD’s weather and lifestyle. Any pets? Yes, two Cockatiels - Rodger and Missy. Favourite holiday destinations: Sydney, Bali and Tasmania.

Next issue Deadline: March 18, 2016 Editor: Sharon Dux Email: sharon@kss.com.au Distribution: April 15, 2016

Phil Brown Centre Manager - West End QLD

Career background: I’ve worked a number of years in the fast Food industry (around 30). I enjoyed the pace of the business and

Upcoming events 25/1 - Wellington Anniversary Day (NZ) - Wellington PH Hours, Palmerston Nth Closed 26/1 - Australia Day (NSW/VIC/QLD/ACT/SA) PH Hours 1/2 - Auckland Anniversary Day (NZ)- Mt Eden,Three Kings PH Hours, Tauranga Closed 6/2 - Waitangi Day (NZ) - Mt Eden, Three Kings, Wellington PH Hours, All other NZ Centres closed 8/2 - Waitangi Day observed (NZ) - Mt Eden, Three Kings, Wellington PH Hours, All other NZ Centres Closed 29/2 - Extra day - Leap Year

the ability to make a change. Marital Status: Separated. Any children? Matthew, 26 -

Qualified Personal Trainer, running his own business and Simon, 23 - a Boiler Maker. Hobbies/interests: Basketball, Gardening and watching the waves at the beach. Do you play any sport or have any special talents? I used to play Basketball. Favourite book: Les Nortons Series.

14/3 - Adelaide Cup (SA) PH Hours 14/3 - Canberra Day (ACT) PH Hours 14/3 - Labour Day (VIC) PH Hours 25/3 - Good Friday - KSS Closed

Favourite movie: Remember the Titans. Favourite restaurant/ food: I love all food, except I am allergic to Prawns. Where did you grow up? I was born in Country Northern NSW, and the family moved to QLD when I was just starting school. For the next 15 or so years we lived on Farms on the outskirts of Brisbane. Any pets? No pets now.

26/3 - Easter Saturday - Normal Trading Hours 27/3 - Easter Sunday - Normal Trading Hours 28/3 - Easter Monday - (NSW/VIC/QLD/ACT/SA) PH Hours 28/3 - Easter Monday (NZ) - Mt Eden, Three Kings, Wellington PH Hours, All other NZ Centres closed

Favourite holiday destinations: A quiet beach town where you can watch the water, or talk to a local and have a good coffee.

2 Kennards Kourier January 2016