eKourier Jan 2010

Training & Development

Nicholas Bactis from Prospect recently completed his Front-line Management Certificate IV. Nicholas says “The Front-line Management Course taught me various skills that I was able to apply to Prospect and will also be able to

Customer Feedback “Everything was great at Huntingdale, the staff, clarity of explanations, cleanliness, accessibility, location of facility - excellent. Your staff members without a doubt are tops!!” “Full compliments to Barbara at Castle Hill, she always knows the customer by both name and company. Explains everything clearly and is an absolute pleasure to deal with.”

use in my career in general in whatever position I hold.

“Johnny Vaman at Rozelle is always courteous, polite and very friendly. I use the serviced office 3 to 4 times a week, and it is always spotless! I am welcomed every time I come in, which actually makes me look forward to doing my work!”

It was a great experience that I would recommend to anyone who wants to further their skills as a manager. The course was well structured and it was easy to complete the modules that were required. If I was ever in need of help I knew that I could rely on the great support that the college offered.” If you are interested in this course contact Delna Dugdale the Training and Development Manager at delna@kss.com.au.

New KSS Website Underway

scoping to ensure the function of the new site will reflect our core values and philosophy. That being “Store with People Who Care”. With this in mind we are aiming to ensure the new site is simple, straight forward, easy to understand and navigates the customer to where they want to go as simply and quickly as possible. We expect them to want to do more actions and transactions online. A key feature of this will be the benefits we can achieve having the new site link directly to and from StorMan. The Web is such an important part of our future. As more customers conduct their lives online, the website will undoubtedly have an impact on our brand and business, equal or greater than all current advertising. Stay tuned for more updates about the website over the coming 6 months. Darryl Hodgson

Continuing on from our objectives at Momentum 08 to capture more customers online and now with the launch of StorMan V8 almost bedded down, we have begun developing the kss.com.au, kennards.co.nz website(s). A key driver of this project is the age and function of the existing site. It has served us well but it is now at the point where we can fix it no more. This is particularly important with the increasing amount of online advertising we are doing. Those of you in the know will be aware our current site is made up in a format called ‘frames’. Being very brief, this format is no longer favoured by the WEB industry, especially the likes of Google and Bing. Their systems have trouble reading our site and as a result this negatively affects our search rankings.

market with the aim being to select the successful tender in February and launch the new site in the middle of this year. This has been a long time coming. Over the past year we spent our time testing the market, researching customers and scoping the new site - all just to get to the point we are at now. We did over 800 surveys of customers asking them how they found us, what they did on our site and what they wanted to see on the site in future. We have also been tracking the performance of the current site. Some interesting trends have been emerging. For example: Customers that use the web to find us is now double that of the customers using the Yellow Pages. So what can we expect from the new site? We have worked hard in the

Tenders are currently out in the

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Kennards Kourier January 2010