eKourier April 2018

WHO’S WHO

Team Member Profiles

In this issue GoGet Gets Kennards Customers Moving 1 Team Member Profiles 2 10 Questions with... 3 Why Online Reviews Matter 4 What Storage Customer Is Your Centre? 5 North Melbourne Huddle 6 Customer Feedback 6 Meeting Of The Minds 7 ‘Crazy Projects’ As Capacity Booms 8 Google Reviews/ Feedback 9 How’s Your Net Promoter Score? 10 A Third Location To Open... 11 Time To Get On BOARD 12 Waterloo Gets A Facelift 13 Customer Feedback 13 Hot Tips 13 Education Is A Two Way Street 14 KSS Lands At Adelaide Airport 15 Spotlight On... 16 Changing Kids Lives... 17 Customer Feedback 17 KSS Assists The Community In NZ 18 Customer Feedback 18 Nev’s Notes 19 Kennards Community 20 Next issue Deadline: July 13, 2018 Editor: Sharon Dux Email: sharon@kss.com.au Distribution: June 15, 2018 Upcoming events 25/4 - ANZAC Day - KSS Closed 30/4 - Skillbuilder NZ 1-3/5 - Skillbuilder VIC 1-4/5 - Skillbuilder NZ 1/6 - Maleny Show Day - Warana Only P.H. Hours (QLD) 4/6 - Queens Birthday- Mt Eden, Three Kings, Wellington P.H. Hours, All other NZ Centres closed (NZ) 11/6 - Queens Birthday- (NSW/VIC/ACT/SA) - PH Hours 15/6 - Sunshine Coast Show Day - Maroochydore & Kunda Park Only P.H Hours (QLD)

Mike Burke Tauranga Centre Manager New Zealand

Career background: Two years in fresh meat sales and 10 years in the Performing Right Society. I have completed my level six Diploma in Business Management and have only three papers left to complete my Degree majoring in Accounting and Finance. Marital status: Married to Carolyn for 26 years. Any children? A son Joseph - 22, just finished his Degree and on his Teachng Post Grad course. Great guitarist and Soccer player and Emily - 19, a talented dancer and singer.

Hobbies/interests: Listening to music, socialising, watching Football (Soccer). Do you play any sport or have any special talents? Weight lifting (a glass of beer) and Cross Country Walking (home from pub)! Favourite book/s: Forgotten Realms (Artemis Entreri) Favourite movie: Blade Runner or Quadrophenia Favourite restaurant/food: Chung Ku - Chinese Food Where did you grow up? I Grew up in Liverpool - UK. Life was all about music, dancing and soccer. Any pets? Two dogs called Alfie and Lily Favourite holiday destinations: Venice Italy was incredible and St Lucia was a great relaxing place.

Albert Dudley Abbotsford1 Assistant Manager Victoria

Career background: Insurance Claims for a few years and I worked in various roles within a specialist Call Centre. Marital status: Not married Any children? No Hobbies/interests: I like playing Video Games and drinking beer with friends. Do you play any sport or have any special talents? No not really. Favourite book/s: ‘Vernon God Little’ by DBC Pierre. Set in the aftermath of a school shooting, it’s a coming-of-age story which is actually really funny. Think Lionel Schriver’s ‘We need to talk about

Kevin’, but with a whole lot more laughs. Favourite movie: ‘The Conversation’, by Francis Ford Coppola. Favourite restaurant/food: San Telmo, an Argentinian restaurant based on the street food from the town of the same name. Where did you grow up? Blackburn Victoria, it was very leafy. Any pets? No Favourite holiday destinations: Burma last year. There is a road there that the locals nicknamed “Death Highway” for obvious reasons. My friend told me this fact just before we embarked on a six hour drive on said highway, in the wet.

2 Kennards Kourier April 2018