eKourier April 2018

PROPERTY

Waterloo Gets a Facelift

Customer Feedback

“Don’t bother going elsewhere ... the Team here at Wentworthville are second to none and make you feel right at home. My gear is completely secure, facility is always clean and tidy, access is never a problem and most importantly the staff are helpful, FRIENDLY, understanding, respectful and quite simply... A TOP BUNCH OF BLOKES !! Other companies could learn a thing or two from these guys ... its a pleasure dealing with them!!” “Trudy in the office at Flemington was extraordinary. Nothing was a problem, cheery and personable. Understanding that putting things in storage can be a time of change. Very helpful.” “Everything was great. From customer service to compassion, the guys at Kirrawee were amazing. I will definitely choose Kennards in the future.” During systems reviews Operations Managers have noticed a difference between centres on how many vacated Agreements still remain in the current folders. We asked centres that had really good results how they achieved such consistent good results in this area? All of them had the same answer –The Unit Activity Report from Storman. These centres use this report to identify every customer that has moved out for the month and check that the Agreement has been removed. It also ensures that the Agreement will be archived in the correct move out month. HOT TIPS

C ontinuing on from the recent expansion in 2016, KSS Waterloo has once again undergone a substantial facelift. The before and after photos show off the freshly painted façade that beams onto Bourke and O’Dea Street. The Kennards vibrant orange and blue building definitely stands out in the local landscape of the inner city. The building was once occupied by Crown Crystals as early as 1915, renowned for their production in glass wear and medicine bottles. The building

was then occupied by Millers Self Storage until we came along in 2004. The archived pictures show that the outside of the building structurally has not changed that much from then to now. Complementing the exterior update, the relaunch of the Concierge Service is proving to be a valuable addition to the services offered at the centre. Making the process of dropping off and picking up deliveries fast and seamless. Tony Vuong NSW Operations Manager

13 Kennards Kourier April 2018