eKourier April 2017

FEATURES

In Case You Missed It! SAM KENNARD APPEARS ON SKY NEWS

while many business leaders are voiceless and not heard on many topics that affect businesses today. It was wonderful to see Sam get an opportu- nity like this to express his passionate views and opinions on many subjects. The responses Sam gave were open, honest, and I believe made a lot of sense. Views and opinions I have been listening to for the last thirteen years working at Kennards. We only need to look around to see that what Sam advocates works, building a very successful company that we all have the privilege of experiencing first hand.

During the interview Sam was asked questions in relation to his experience as a business owner operating in Australia. Questions economy?” To which Sam covered two of his favourite topics’ regulation and taxes, to teaching and such as “How do we kick start the

S ome of you may have caught Sam Kennard recently on Sky News television. Appearing on the Jones & Co segment Sam was interviewed by Mark Latham (centre) and Ross Cameron (left) to talk about business and in particular the impact of Government on business.

celebrating entrepreneurship, capitalism and private business ownership in school. While also touching on his political involve- ment with the Liberal Democrats Party.

http://www.skynews.com.au/connect/ podcast.html

Sam was praised by the commentators for speaking out as a business owner

Darren Marshall General Manager

Thanks For Calling Customer Care You’re Speaking With...

Saying this, our days are never boring as each customer brings something different to the call. In fact I think we’ve heard it all from the lovely old lady who just wants a chat to the angry delinquent who is going to A Current Affair. Then of course the customers who want to hire a concrete mixer and the ones who personally know Sam and want that special price. old Michaels memorabilia! “Sure we can help you … have you used storage before? Would you like a unit near David Bowie, George Michael or Prince…? In fact the centre even has 24 hour access just in case you need to get your hands on his unreleased recordings at 1am!“ Our Mystery Caller had a little chuckle before bursting into laughter. Sometimes you just have to keep the fun alive! Dianne White Customer Care Team But one story gave us all a chuckle last week. Janet Jackson called to store poor

W orking in Customer Care we often talk to centres who are surprised what our day involves. Getting your head around 85 storage locations all offering slighting different features, designs and access while trying

to complete a Plan To Close accurately takes a fair amount of multi-tasking. Two computer screens, hard copy display folders with information on hours, access, nearest cross streets and in excess of five different online pages to scroll between. Now amplify that by 300 calls and that’s a lot of conversations for one day!

10 Kennards Kourier April 2017