eKourier April 2015

WHO’S WHO

Team Member Profiles

In this issue Adelaides Growing South...

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Jenni Cramp Team Support Manager - Newcastle

Team Member Profiles

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10 Questions with...

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Career background: I was a Manager for 10 years and Network Store Manager for 2 years at Priceline. Any children? I have two boys; Kruze born 1993 and Rydj 1995. Hobbies/interests: Soccer, Football (Rugby League), Netball, Fishing and Snowboarding. Do you play any sport or have any special talents? Water Skiing and Soccer. Favourite movie: Meet Joe Black Favourite restaurant/food: Chinese and Mexican. Where did you grow up? Coal Point on Lake Macquarie. It was awesome.

Understanding DISC

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Shave to Fight Leukaemia

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They’re back...

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Process Improvements...

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The Journey Continues

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Customer Feedback

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NZ Expansion Continues

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Service lasts forever

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Customer Feedback

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Prospect Stage 3 Expansion Open 11 Customer engagement in the digital age 11 Shave to Fight Leukaemia 12/13 Managing Your Emails... 14 Training Huddles Start in NZ 15 Spotlight on... 16 Mittagong Opening April 17 Storage impacts homeless people 18 Nevs Notes 19 Kennards Community 20 Next issue Deadline: June 19, 2015 Please send contributions to the editor Editor: Sharon Dux Upcoming events 25/4 - ANZAC Day (KSS Closed) 27/4 - ANZAC Day - PH New Zealand (NZ Closed) 29/5 - Sunshine Coast Show Day - Warana only (QLD) - PH hours 1/6 - Queens Birthday - (NZ Closed) 8/6 - Queens Birthday - (NSW, VIC, QLD, ACT, SA) PH Hours Email: sharon@kss.com.au Distribution: July 17, 2015

Any pets? No Favourite holiday destinations: Mackay in Western Australia.

Simon Laukkanen Customer Care Officer - THQ

Career background: My previous role was a

Customer Care Service Officer at Hillsbus in Sydney. There was no space to progress in the company so I moved on. Marital Status: Single Any children? No Hobbies/interests: Hanging out with friends and playing video games. Do you play any sport or have any special talents? I like to Snowboard and Skateboard. Favourite movie: Any pre-2009 Guy Ritchie Film (Lock, Stock and Two Smoking Barrels).

Favourite restaurant/ food: BBQ. Where did you grow up? I grew up in North Rocks, Sydney. Family atmosphere and very relaxed. Any pets? Not now, but have had dogs as pets.

2 Kennards Kourier April 2015