eKourier April 2013 -

Save the Date!

Delivering Value Add Information and Services in a Timely Manner

• Online systems - move away from paperwork and cumbersome tasks. • Aligning Companies in both tasks and recording - currently Kennards operates two Companies being Kennards Self Storage and KVSI (Centres purchased from Millers). In most cases this is not seen by users but impacts how we process all AP invoices, how we report on data and how we record data. • Bring tasks in house - we have tasks that are done externally and by bringing them in house, we can control them, understand them better and drive the outcomes quicker and more cost effectively. • Cross skilling within Finance - ensuring we have backups and learnings across the Team to be able to support each other and our customers. These are just some of the areas we are looking to improve to deliver better quality service and support. It is interesting to see these points above would apply to all of our roles across Kennards, they are not unique to Finance. If you do see an area where we could improve our services, please contact myself or someone in Finance, and if you do come across that extra bit of support or service, please do point it out to the Team Member. This way we can see where we need to deliver more and where we are in fact delivering more. Look forward to seeing you as the Finance Team assist with the upcoming Systems Reviews.

As the year moves ahead the behind the scenes organisation for this years Achieve- ment Dinner are well underway. The venue for this years festivities has changed and we will now be celebrating the years Achievements at the Stamford Plaza Sydney Airport. After looking at a few different venues and contemplating whether to stay with last venue The Mercure, The Stamford came out in front. Having everything we asked for and more. The Achievement Dinner gives all Team Members the chance to catch up and celebrate the Achievements of the year. Its the only event each year that brings all of KSS together Australasia wide. One of the Awards given each year is the Adding Value Award. This Award is given to Team Members that excel. It may be that this person has implemented positive change or innovation, maybe they have been supportive and helpful to Team mates or have a great attitude and work ethic. Nomination Forms for this will soon be available to all Team Members. It is your chance to nominate someone you feel makes a difference. Along with Gold, Silver and Bronze Scoty Awards, Five Years of Service and the longer Service Awards of 10,15 and 20 years, the night is jam-packed with fun and activities. The Achievement Dinner this year falls on Saturday August 17th. Its a great night enjoyed by all that attend. If you are a new Team Member make sure not to miss out and if you have been with the Team for a while now, you know its a night not to be missed! Sharon Dux EA to the MD

T he Finance Team had a day off site to look towards the future and look to what we feel we should be delivering to the Team and all our customers. It was unanimously agreed we would rather be delivering Value Add information than merely processing transactions. What does this mean for the Finance Team and our customers: • We plan to go that extra mile to deliver a quality service. • We will look to provide Value Add information and not merely data that one then needs to sort through to understand or takes time to digest. • We plan to deliver the information in a time frame that is useful for our customers, not after the fact. To achieve this we will need to look at how we can improve systems and processes to deliver the benefits through: • Automation - speed up processes and reduce mistakes.

Anthony Rous Chief Financial Officer

Kennards Kourier April 2013

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