eKourier April 2013 -

“This was my third time completing LSI since I started my leadership journey with Kennards. The program can be quite confronting, especially for first timers, however it offers an opportu- nity to breakdown your leadership behaviours and assess the effect they are having on your Team Members and peers. You go into this programme with an openness to accepting, learning and understanding your Teams percep- tion (LSI2), coupled with a desire to learn and grow from the 360° feedback received. When I look back to my first LSI2 in 2007, I had a sea of green and red. This time I was fortunate to see good growth in my construc- tive behaviours and a decrease in my defensive styles. Each time I return I have a new set of behaviours I want to develop and six years on I am much closer to achieving the idyllic result. I enjoyed experiencing this with a mix of new Team Mates that were completing the program for the first time and people like myself that were doing it for the third, fourth or fifth time. No matter how many times it’s completed, there is always more to learn. The experi- ence is made better by the team you share it with. There is a real feeling of trust within the group and you return re-inspired!” Lynda Walsh NSW Operations Manager

“I recently attended the PEP course and got to understand in more detail the entire LSI process and the Circumplex and how the behavioural styles are impacted by our actions. The PEP course was a terrific learning experience and highlighted areas I needed to work on to deliver more “blue” behaviour. Now Four months later I have attended the LSI2 Programme. LSI2 was the first time I was going to complete a description of myself and also receive feedback from five work colleagues – three in my Team, an Operations Manager and Darren Marshall. I was very keen to see my results and understand where I differed from where I believed I was and where my fellow colleagues saw me. Was I in for a surprise! I became aware of several “blind spots” in my behaviour. Upon reviewing how I saw myself and how colleagues saw me – it was clear there were areas I could work on. I luckily had the Easter weekend to digest all the information and am now motivated to improve some of my behaviour styles both at work and in my personal life. If only I had received the LSI2 learnings earlier in my life, I would have been able to understand what makes me “tick” and why I “tick” like I do. As they say, it’s never too late to change. As a result of LSI2 I am now able to look to improve some of my behaviours and become a better Manager, a better colleague and a better parent/husband. Thanks Kennards!” Anthony Rous Chief Financial Officer

Customer Feedback “If you have a customer feedback section, please pass on the following: KSS at Browns Plains were helpful, courteous and efficient. The site was always clean and I felt that my stuff was well looked after and secure in storage. I’d definitely recommend KSS BP to any other customer.” “Alan at Kennards Hastings was fantastic, very friendly and helpful. And I really appreciated the cold can of drink at the end of the move! I would not hesitate to recommend your facility to others. Many thanks.” “Thanks for the great service. I did not end up needing to store any of my gear, but the quote process and information delivery was excellent. I was surprised to see an e-mail asking why I didn’t use your service and as a service provider myself, I thought your interest in self-development is top-notch. Thanks!” “I just completed the feedback survey however I wanted to send a special note to you in regards to the manager of the Hoxton Park Store - James. Being an old retail store manager myself, I can tell you that James is a real asset to your organisation. He is very pleasant to deal with and takes the time to explain everything making the experience a pleasant one. He was always courteous and knew his stuff. Please ensure to give him a pat on the back for a great job.” “Keep up the great service. Your boxes are the cheapest, strongest and easiest to use. Perhaps you could do a special offer, if we buy more than a 100 you’ll come round and help us fill them? Thanks guys....” “Please convey my thanks to the staff at Ultimo for all their courteous assistance over the long period I was renting locker no. 60. If I require storage in the future I will happily choose your facility again.” “Please pass on my thanks to Debbie at Ultimo for all her help last Friday. What a lovely person! She is the epitome of great customer service and was genuinely friendly, caring and attentive.”

Kennards Kourier April 2013

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