eKourier April 2010

Team Member Profiles

Adam Snowdon Assistant Manager Miranda NSW Career background: My background is in the hospitality and electrical retail industry. Marital status: Married. Any children? No kids, yet.

Joanne Woodhouse Office Administrator THQ

Career background: Worked extensively in the Credit Union industry before joining Kennards in March 2005. Marital status: Married Any children? Melinda - 17 years old, passionate about human rights and social justice. Terry - 14 years old, aspiring soccer player and drummer. Hobbies/interests: Spending time with my family and friends, going out to cheer on my footy team the Wests Tigers, weekends away and going to rock concerts. Do you play any sport or have any special talents? Many hidden talents! Favourite book: Paullina Simons novels. Favourite movie: Lots of chick flicks - Officer and a Gentleman, Pretty Woman, Ghost and Notebook. Favourite restaurant/food: BBQ with family and friends. Where did you grow up? Toongabbie. Great roller skating rink!!! Any pets? 2 Mini Fox Terriers. Favourite holiday destination: Snapper Rocks at Rainbow Bay, its a great place to unwind...

Hobbies/interests: I enjoy cooking, eating and eating out with friends. Do you play any sport or have any special talents? Social tennis and golf. Favourite book: I am not much of a reader. Favourite movie: 2001 a Space Odyssey, The Matrix, there’s too many!!! Favourite restaurant/food: Sean’s Panaroma, North Bondi, closely followed by Mojo’s on Wilderness at the Hunter Valley. Where did you grow up? Lugarno, Sydney. Great place to grow up as a kid. Plenty of bush to roam and discover and we didn’t have to be home till the street lights came on! Any pets? No Favourite holiday: USA... Next stop Europe!

How did you find us? How did you contact us? A new customer recently brought to our attention the importance of understanding how our customers find us. Its important for us to know where to spend our marketing dollars. With the new website now being built and the changes to customers using Yellow Pages this has never been more important.

out about us - remember the “D/B” stands for “Drive By”. As happy as we are for the strength of our branding - it has nothing to do with dogs! Darryl Hodgson

We pick up the story from Mark at Caringbah whilst completing the last details of the “Plan to Close” card; Mark - “And finally, Jim, can I ask how you found out about Kennards Self Storage?” Jim - “Mate, your sites - they stand out like ‘Dogs Balls!’“ Jim then observed Marks circle on the plan to close card in the marketing section “D/B” and quickly replied: - “Mate, a lot of people must say what I said eh?!” From time to time we have sent out reminders to sites to be aware of the importance of recording this information.

When we converted to StorMan V8 there was an increase to the number of blank enquiries.

We would encourage everyone to choose a marketing category when processing an enquiry through StorMan so that we can obtain accurate marketing information. This will allow us to spend our marketing dollars more wisely. And next time you ask a customer where they found

Kennards Kourier April 2010

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