eKourier April 2009

EMU has Arrived

Customer Feedback “Our experience was excellent. Trying to get good service during our move was a disaster. The Kennards Self Storage experience was a shock as your staff were friendly, accommodating and very helpful. Thank you Vermont, for an excellent service.” “Staff at Virginia were very courteous, helpful and efficient. Making our storage solution happen very easily. Reasonable rates and excellent storage and centre layout. We would highly recommend!” “Very friendly staff at Chermside, we got a great price. It was a convenient location and we were able to buy boxes there and borrow a trailer. It was great that we could start and end our contract at any time. It was a secure centre and the spaces were clean. Thanks.” “5 stars - excellent service, great atmosphere with music in the background, whilst struggling to unload boxes! The staff were absolute gems.”

At Kennards we constantly strive to search for innovations that will enhance the customers self storage experience and create a point of difference that will keep us ahead of our competitors.

Covey’s final habit in a series of seven brings us back to each of the previous six unifying them into the synergetic whole. In this way, it continually reinvigorates us with the idea of balance and synergy. We can follow the thread of this thought from the beginning when he introduces the idea of a P/PC balance. This is where it becomes fully realised. I think in a way this is where he wants us to be, always “with the end in mind”. This time, instead of a lawn mower, we’re given the image of a man sawing a tree in the woods. He probably doesn’t have the end in mind, because he’s so caught up in trying to chop down the tree that he forgets to sharpen the saw. He is too busy to find the time to even remember what his greatest asset is. That is, he loses himself in the work, and not in a good way. Covey’s calling for us to take the time, to step back once in a while and think The EMU – “Easy Moving Unit” is an oversized moving van available for customers to use when moving in and out of storage, or as an added value service during their stay with us. The EMU is purposely designed to make moving easy, with features like automatic drive, large load capacity, low base with side and rear access to name just a few. The van is available to rent by the hour

for those customers who would like to avoid the 4hr minimum hire by most vehicle hire companies, making the EMU very cost effective for those short trips. The EMU innovation is on trial at Warriewood, Marrickville and Miranda. Darren Marshall about what we’re doing. He also wants us to recognise what we have and the things that make us who we are. These things can be broken down into four categories and we can cultivate them with the seven habits. The seventh habit brings us back to each, affirming these with equal balance to find renewed strength in life. In terms of the physical, he recommends that we exercise properly for 30 minutes, every other day, no matter what. This will help strengthen our Habit 1 muscles of proactivity, and help us in every other pursuit by simply feeling better. The spiritual dimension is an important aspect to recognise, especially in today’s world. It is recommended we take some time to invest in ourselves. This is the domain of the private victory. These battles do rage silently within, and often without our knowing. Here we must set ourselves up for

Habit 7 – Sharpen The Saw

success before we can find it in the world.

The mental dimension again can also suffer if we don’t look after it. Here, the question needs to be asked: “What do we reflect to others about themselves? And how much does that reflection influence there lives?” Then we’re able to sharpen the saw . Jim Kennard

Customer Feedback “This is just a quick note to thank

Andrea from your Customer Care Centre for her excellent service and diligence in finding a storage solution that suited my needs. Andrea was polite, helpful and efficient and having called other storage providers I really appreciate that the process was so quick and easy. Andrea should be commended for her excellent customer service.”

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Kennards Kourier April 2009