KSS April eKourier 2023

FEATURE

IT'S ALL ABOUT BLUE IN 2022

take, was unknown. We do like to think that our recruitment process is thorough and comprehensive enough to get people selection right more times than wrong.

All Respondents - 266

So which way did we go?

Our 2022 results compared to our 2021 results showed a strong shift to a more constructive culture. The change in percentage terms was significant. Our constructive styles improved overall by 6.2% (totalling 86.3% more than our goal of 80% blue). Our primary style once again was Humanistic- Encouraging, where our people feel supported, ideas are discussed openly and we are open to the influence of others. Our Defensive Styles showed significant reduction, Passive Defensive reducing by -12.4% and Aggressive Defensive reducing by -18.8%. This result is particularly pleasing when you think about the amount of change in our people during 2022, combined with coming out of Covid and the current economic climate we find ourselves in, with rising inflation, rising interest rates and global uncertainty. As usual in every survey result there are opportunities. We look forward to unpacking and digesting the OCI results further. We will speak with Team Members and circulate the results in the Executive Summary with everyone. Darren Marshall Chief Operating Officer 2021 RESULTS SHOWED A STRONG SHIFT TO A MORE CONSTRUCTIVE CULTURE ‘ ‘ OUR 2022 RESULTS COMPARED TO OUR

Another year, another Organisational Cultural Inventory (OCI) survey complete. It’s unusual for a business to measure culture every year, but we do. The decision to do this represents our strong commitment to organisa- tional culture.

R eflecting the value we place on the importance of maintaining a positive constructive culture, and the benefit that brings to the satisfaction of our Team Members and the impact on business performance. KSS is a business committed to continuous improvement. We do not sit still, always looking to change and evolve to be the best we can be, fuelling our ambition to be a long enduring successful business. Reflecting on 2022, the most signifi - cant changes that occurred in our business, other than coming out of Covid, were changes in our Team.

Turnover of people for the year was over 30% normally below 20%. We lost people from all levels of the business, in particular, from the Leadership Team. Changing our Chief Financial Officer, changes to the Operations Team for all states along with the retirement of some very long-serving outstanding Team Members. Change in people in particular the Leadership Team can have signifi - cant and profound impact on culture. Get recruitment wrong and your culture can have a rapid serious decline, get it right and you gain new experience, new ideas and new enthusiasm which can have a positive impact.

What direction our culture result would

7 Kennards Kourier April 2023