KSS eKourier April 2022

CHARITY

NORTHERN RIVERS DONATION DRIVE - Lismore and Ballina

"I Wanted to take a few minutes and provide feedback on Lorena (at Artarmon2) and Bob at Frenchs Forest. I Just recently decided to move and needed a storage facility for a six month period of time starting in late April. Visited Lorena at the Artarmon facility - purchased packing boxes and had a discussion on storage facility sizes, availability and prices. Lorena promptly followed up with an email that outlined all the information that I needed to make a decision. I did some research and found a competitors facility in Padstow that offered a much more competitive price for an equivalent storage space. Contacted Lorena and she helped me understand the pricing does vary by location and availability plus demand. She shared with me that there are other Kennards Storage facilities nearby that may offer better prices relative to my competitively sourced price. Lorena volunteered to contact other Kennards facilities nearby and summarised the offerings and prices for me in an email, that helped me out greatly from a time perspective. I am sure she did this to ensure that my decision on which storage facility to use was kept within the Kennards family. This proactive support is unusual these days where customer service is often outsourced / offshored / automated. Based upon the research that Lorena had provided on other Kennards facili- ties, I went to visit Bob in Frenchs Forest post a detailed call that we had. Bob was very helpful and I concluded that the storage space on offer and price were exactly what was needed and have gone online to finalise the reserved space. The service that both Lorena and Bob provided certainly showcases the quality of the Kennards Brand." Bud

Left to right: Anthony Donald - Centre Manager Kingsgrove, Rotarian - Vinod Reddy and Ray Powe - Group Service Manager Fergusons Toyota

The Northern Rivers have witnessed the largest and most fierce weather event they've ever seen. This saw major towns like Lismore and Ballina flooded and completely destroyed. Thousands of people have literally lost everything and are now having to deal with the deluge of the horrendous clean up. Surrounding smaller towns were flooded, cut off and isolated due to flooding and landslides impacting roads. The local community rallied together and civilians saved hundreds of families and animals and continue to deliver essential food, clothing and medicine to those stranded and now homeless. I (Maree Stokes, pictured above with Mike Howard, Centre Manager Kirrawee KSS) grew up in the Northern Rivers just outside Kyogle, and I have family and friends in Lismore. I looked on feeling helpless

from Sydney as these towns were impacted. I then saw that local ladies Kara Giovenco and Jaclyn Bold of BOLD Trailer And Caravan Repair Centre in Miranda were coordinating a Donation Drive for those affected by the flooding. Kara's family are in Ballina, she also grew up there and saw family and friends' homes flooded. Pedro Ricoy and Ricoy Transport donated their time and trucks to deliver these donations to where they were needed in the Northern Rivers on Saturday 19th March. The community of Sutherland Shire were absolutely amazing in supporting this drive, and Kennards Self Storage generous donations of boxes and tape assisted us in getting the donated goods safely delivered. We can't thank Kennard's enough and Mike, for all his help. Thanks again.

Maree Stokes

17 Kennards Kourier April 2022