KSS JulyeKourier 2020

FEATURE

IN THE NEXT FEW MONTHS, THE INDUSTRY WILL KEEP GAINING M O M E N T U M , SO WE MUST C O N T I N U E LEVERAGING OUR C O M P E T I T I V E ADVANTAGES existing customer rent increases and developed a contactless moving plan, promoting it through our ad copies and website. We have also created a rent relief process to help some facing difficulties, going through this tough period. We know our customers, and we have the ability to anticipate their needs and quickly react to uncertain scenarios. We also acknowledge how vigorous the current competitive landscape is, so we are closely monitoring what other players in the market are offering. In the next few months the industry will keep gaining momentum, so we must continue leveraging our competi- tive advantages, remain supportive of our storers, understand their needs and react timely and accordingly. This will allow us not only to maintain our existing customers but also gain additional Market Share to continue supporting our growing capacity. We are the experts at delivering value and we should constantly remind ourselves of our premium product and that we are priced for quality, service and value.

“I was researching storage for cheap prices and also somewhere locally and Kennards Self Storage Belmont came up in the recommended suggestions. I did my own research, read the reviews and thought it was excellent, so I quickly booked a unit online through the web site.

The whole process of paying and reserving the unit was actually so easy and well explained, it was easy to do on my Smartphone.

As soon as I reserved my storage unit for $148 a month, I received a phone call from the Kennards Team explaining the sizing of my unit and also explaining detailed important information of the location of the unit, keeping you at ease that they have everything under control. I went in to show my identification on Thursday 09/07/2020 and I was greeted by the lovely Team Members, who were very helpful in showing me my unit/location and telling me all the necessary important information.

Layout of the shop was very clean, staff were very friendly and bubbly, both Team Members working well together to suit your needs.

Personally I would recommend these guys, I have only been with them for a short time but I am going to be storing more often with them in the future because of their excellent communication skills and friendliness.

So go to Kennards Belmont to experience the wonderful service I did."

Alicia

Darren Marshall (COO), Sonal Saharan(Digital Marketing Coordinator) and Javier Perez (Revenue Manager)

14 Kennards Kourier July 2020