KSS Information Memorandum 2021

Business Plan and Strategy

Every three years, the Leadership Management Team and a select group of Centre Managers have a workshop to assess the medium to long term strategy of the company. Off-site workshops are spent evaluating the performance and challenging ourselves about the opportunities for the business. The session is used to establish short term actions, toward long term objectives for the next three years or more. The time is largely devoted to understanding our values and culture; and how to execute our service through our people to become a Famous Household Name . The outcome of the 2016 workshop came up with the following objectives/goals.

Our Dream

 To become a Famous Household Name

Our Goal

 To achieve 90% occupancy at an average $30/m² by 2020

Our Strategy

 Deliver a multichannel “five star” customer experience  Distinguish and communicate Kennards value advantage  Attract, keep and develop the best people  Create a connected digital workplace  Unique through culture

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