KSS April eKourier 2024

FEATURE

STAYING BLUE

Team Members each year receive the opportunity to partici- pate in the PEP (Personal Effectiveness Program) by expres- sion of interest.

"Extremely helpful and efficient staff. Always going above and beyond to help my business, from storage to receiving and dispatching goods. I can not thank Ilesh, Pratika and Manita at Prospect enough, they do an amazing job." "Excellently, truly helpful team. The facility is immaculately clean, I have had my stuff here for 14 months and even just got to add some beautiful antiques without having to get a bigger space, which was great news. As always, genuinely supportive and helpful staff are what makes a storage facility stand out from the rest - I will recommend Brookvale to my friends - nothing is more reassuring than opening your locked shed door and immediately seeing everything is exactly as I left it, still in great condition. The entire place is kept immaculately clean. 6 stars!" "What a great team at Kennards West End. They are so helpful and friendly. We can highly recommend Kennards. 5 star service!" "Chris and Reanna are very helpful, friendly people. Easy to deal with. All in all a great experience hiring a storage locker at Cleveland. Thank you lovely people." "This is my third time using Kennards Self Storage, the staff are very friendly and profes- sional at Mile End. Easy and clear to understand how the storage works." "Waterloo are the best storage solution in Sydney. Have been a user for nearly a decade and they have never disappointed."

T his involves completing the LSI1, Lifestyles Inventory “Self-Description” where Team Members complete a series of questions which are then translated into the LSI Circumplex. The circumplex groups the results into three clusters: Constructive, Passive Defensive & Aggressive Defensive. The LSI1 is how we view ourselves, and how we ourselves influence how we present and behave towards others. The Leadership Team in October last year took part in the PEP program which involved competing an LSI1 and LSI2. The LSI2 is the description by others. Each member of the Leader- ship Team chooses up to ten or so people with whom they work closely to complete the LSI2. Like the LSI1 the results are translated into a separate circumplex, providing the leader with a self-description and a description by others commonly referred to as 360 feedback.

The results are then unpacked under the facilitation of Tim Ferris. The results of the LSI1 & 2 are compared and dissected for opportunities to improve. The LSI program is about becoming a more effective individual. The LSI circumplex shows with clarity where the opportunities exist for the Leader. With Tim’s help the leader can interpret and understand the results and develop an action plan to become a more effective individual. Why do we do this? KSS has always had a strong commitment to people development. The Leadership Team goes through the program generally every two years. The program helps grow the individual, providing greater self-awareness, improved relationships, and overall work satisfaction aligning leadership behaviours with the goals and values of the organisation.

Darren Marshall Chief Operating Officer

7 Kennards Kourier April 2024