KSS April eKourier 2024

FEATURE

BRIDGING CONTINENTS, TENANT INC VISIT AUSTRALIA

L to R: Winston Liu, Chris Delgado, Darryl Hodgson, Fiona Harding, Lance Watkins, Jeff Xanthos, Tony Vuong, Sam Kennard, Darren Marshall, Javier Perez, Manjax Bangalore, Chi Ly, Deepa Chirayath, Sneha Jose.

I n the last week of February we had the pleasure of hosting the Tenant Inc team all the way from America! Their team made the long trek to collaborate with us face to face on building Hummingbird. Each day kicked off with workshops where we dove deep into operational practices and expectations. The agenda was tight but enthusiasm palpable. From sorting out details for how Hummingbird will work during daily and banking through to the most important parts of the customer contact and communication experi- ences and the usability of the website. It was a great opportunity to build some camaraderie between our Aussie team and the Tenant Inc crew. We even managed to bridge the gap between our Aussie slang and their American lingo… a little. A big thank you must go out to our mates from Tenant Inc, including Lance and developers Sneha, Chris, and Manjacks. Likewise, the mountain

in the differences between domesti- cated Koala’s and native Drop Bears, we had them photographing Cockatoos and Bush Turkeys and they’ve headed home with a deep-seated fear of Bunyips. To cap off the week, I had the pleasure of showing the Tenant team around our Sydney storage centres. They got to meet our fantastic Centre Managers and Team Members, who welcomed them with open arms. It was a perfect way to round out the visit and give our new friends a taste of our hospitality. Looking ahead to the future, there is still a great deal to do. The ideas and agreements made in February now need to be built or incorporated into the software. We’re feeling very optimistic about Hummingbird. With the hard effort put in during our time together, we’re aiming for launch in 2025! We’ll keep the energy up, the ideas flowing, and get ready to soar to new heights with Hummingbird. Darryl Hodgson NSW Operations Manager

of preparation and coordination completed by Deepa, Winston and Jeff.

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Looking ahead to the future, there is still a great deal to do. The ideas and agreements made in February now need to be built or incorporated into the software

The atmosphere was open and cooper- ative the whole time and they were great to work with. We shared ideas, cracked jokes, and worked as a team. Our goal is that Hummingbird can become the best software in the self storage game. ‘

With the serious stuff out of the way we were able to regale and terrify them

11 Kennards Kourier April 2024