eKourier July 2012

2012 OCI Results

initiated because of concerns regarding a high turnover of people in the company as well as gossip, rumour and politics impacting some areas of the business. Conducting the OCI provided the quantifiable data needed to start change and improve culture. Kennards have been committed to measuring culture every year since. In 2011 we made the radical decision to use a different survey tool called “Perception Survey” from which we achieved a GOLD standard-

without the engagement from our Teams, Kennards wouldn’t be the great company it is today. The survey highlighted the fact that Team Members are prepared to go out of their way to provide superior customer service and that our business responds effectively to meet the changing needs of its customers. Great people and great culture is the edge we have over our competitors - it’s our strength and our point of difference that gives us a strategic advantage. These results are all critical to sustaining the business long term and ensuring that we remain profitable in today’s market. I’d like to take this opportunity to thank all Team Members for the outstanding way they contribute, every day, to maintaining a positive work culture. Darren Marshall General Manager

A fter two years hiatus, the Organisational Culture Inventory (OCI) returns as the preferred tool to measure the culture and engagement of our Team Members at KSS. KSS started measuring culture using the OCI back in 1998. This was

a truly great result. It confirmed that the work that has gone into improving the culture at Kennards over the last 14 years using the OCI has had a positive impact. The reason that we measure culture each year is because we understand that people are our greatest asset and Kennards Self Storage was happy to be involved and support the recent “Westpac Chopper Appeal Monster Garage Sale” held in Hastings for the Lowe Corporation Rescue Helicopter. Two weeks prior to the Auction, all sorts of surplus belongings from the Hawkes Bay community were dropped off to Kennards Self Storage in Hastings where they were stored until the Auction day. The Auction held on Saturday 19th May raised over $3,500 to go towards the Chopper Appeal.

Community Spirit...

Great Customer feedback

“Just a quick note to say how fantastic the two ladies are that run the Ultimo branch. Their service is exemplary and nothing is ever an issue for them. I also know others that currently use this branch and think of them as highly as I do. Working in retail myself, I know that it’s sometimes hard to find the positive letters amongst the negatives but I feel that if the rest of the staff at Kennard’s are of this standard, you will have a very successful future and I hope they do at Ultimo as well.”

“I had storage in Palmy for just on two years. I want to say what a great set up you have going there and that I really appreciated the peace of mind that having my stuff in storage at Kennards gave. The accessibility to the store and the friendliness and help from Sue in the office was really good. Thanks again for a great service and should I need to store again or know anyone who needs to store I know who I’ll be recommending!”

The auction was such a success that it will likely

become an annual event and Kennards Self Storage will continue to support and be involved in the future. Andrew Kirkham NZ Operations Manager

Kennards Kourier July 2012

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