Ekourier Oct 2008

KSS opens our 68th Self Storage Centre

Customer Feedback “ I was very pleased with the service at Fortitude Valley. Neville and Kevin were very helpful and a delight to deal with. Neville even stayed back 2 hrs one day to help me out, service doesn’t get much better than that!” “ David at your Caringbah site was extremely helpful. he goes above and beyond his duties. David made the whole experience with Kennards easy and worthwhile.” “ Everything was great! From the first enquiry through to actually locking up the storage unit - spectacular! The team are brilliant especially Mark, Arthur and David, very real people, very professional, caring and fun. Bravo!” “ Clarity and efficiency and nicely cleaned. A phone call was all I needed to change units at Virginia. The manager in the office was great. Knows his product well. Thanks.” “ Clean well maintained premises at Chermside. Good level access. Well lit at night with 24 hour access. Great customer service, good office hours, very professional.”

The new Hoxton Park centre fills a gap in the Sydney footprint for KSS. The local area is expected to have enormous growth with new housing in the decades ahead. On the 16 October 2008 Kennards Self Storage opened it’s 68th Self Storage Centre in Sydney’s South Western suburb of Hoxton Park. Hoxton Park is a growing area of Sydney with a mix of business industries and residential homes. One of the reasons for the recent massive growth has been due to the opening of a major motor way (M7) which has linked the South West to the rest of Sydney. The centre is unique in that it shares a common wall with Bunnings Warehouse and other smaller retailers that together form a central business area called Hoxton Park Central. The benefits of being part of a central business centre is not just the prominent location, (off busy Hoxton Park Road) but also the increased exposure by visitors to the other businesses in the centre, in particular Bunnings. This purpose built self storage centre is made up of three levels- ground floor, first and a second level. Stage One has

seen the fit out of the ground floor and the first level only, which comprises 373 units. When the centre is fully complete it will boost around 720 units and over 8,000 square metres of net lettable space. The centre has all the great features that customers have come to appreciate from Kennards Self Storage such as individually alarmed units, digital CCTV and 24 hour pin code access to name but a few. The innovative development opportunity represents and exciting opportunity. Being able to locate adjacent to significant and highly-regarded retailers like Bunnings is very exciting. - Darren Marshall

Kennards Presentation at the Family Business Association Conference

The Kennards story of family business succession was presented at the Family Business Association (FBA) Conference in Cairns in August. The session was titled “Kennards – A Succession of Successions” and traced the ownership and management successions through Kennards Hire and in Kennards Self Storage. The Kennard Succession Story goes like this: Walter Kennard (Neville and Andy’s father) started Kennards Hire in 1948 in Bathurst. In the 1960’s Management and ownership was transferred to Neville and a little later Andy came in with management and ownership. In 1991, Nev and Andy amicably separated all the business interests as Sam joined. Kennards Hire was later managed by a non- family C.E.O., while in KSS Sam took over in 1995. Angus Kennard replaced Andy on the Kennards Hire Board of Directors in 2008. The members of the FBA learned some valuable insights from the presentation of the Kennards Succession. The presentation was given by Sam, Angus, Andy and Nev.

Sam Kennard, Angus Kennard, Nev Kennard, Andy Kennard, Cameron Kennard

Kennards Kourier October 2008

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