eKourier July 2013

FEATURES

numbers, just 20 of us, it only takes a small amount of changes to record a significant percentage in Team Member turnover. The overall company average has reduced in the last couple of years and shows how well regarded KSS is to be a part of as more and more of us stay with KSS for longer periods of time. In fact I was surprised at the number of 5, 10 and even 15 years Service Awards that will be presented at the Achievement Dinner coming up on the 3rd of August. It will be good to see 3 Kiwis getting 5 Years Service Awards this year, as well as a few more waiting within the next 12 months. To find out who they are, you need to attend the Achievement Dinner or wait for the next Kourier. Best you come to the dinner, see you there … Andrew Kirkham NZ Operations Manager We set out to find a new SEO agency that had the same perspective as KSS. In the end we decided to split PPC and SEO marketing strategies. DEJAN SEO who have been appointed for organic marketing services – www. dejanseo.com.au CLEVERCLICKS who will be responsible for pay per click (PPC) – www.cleverclicks. com.au Both agencies have been given the initial task of rectifying and building the rankings for New Zealand as a priority. A lot has been done on page and behind the scenes to do this but in the end it’s a progressive activity where one month builds on the previous month’s success. Let’s see the first month’s results and understand what Google does with our web pages over the next few months. That will be the real test. Darryl Hodgson NSW Operations Manager

I ’m writing to you on tender-hooks this month. At the beginning of June we appointed two new SEO/ PPC agencies and the first month of results aren’t yet in. We had a long relationship with the previous agency but times and our needs had changed.

At KSS we want to be involved, understand what’s being done and see what other opportunities we can take on board to build even greater online success. We weren’t the sort of customer that wanted to hand over our account and let the agency do everything unchecked.

NZ Team Full Steam Ahead I am pleased to advise that we now have a complete Team in New Zealand. After four Team Members leaving in the last couple of months. short on the TSM roster and have started recruitment for another TSM to help out with the extraordinary efforts that Bev Brookings continues to do for us. Much appreciated B2!

We saw both Kevin Forward from Wanganui and Joanne Sambrook from Napier leave us for new full time roles while Nikki from Palmerston North and Stephen at Mt Eden leave for non work related personal reasons that come up in life. As we enter the new Financial Year, the situation is much more positive. Both Craig Welch at Mt Eden and Hayley Marsh at Palmerston North are well established in there Assistant Manager roles at these centres. And more recently, Jayne Kiddell at Onekawa and Katarina Bird at Wanganui have joined us.

I thought I would take the opportunity to remind Team Members of referring a potential Team Member to KSS – K-Doc 10094. KSS has a significant asset – all the good people in our Teams, and with expansions and natural turn over, we always need more. Any of the Operations Managers would appreciate referrals from existing Team Members who may know someone who would be an ideal fit to join us, not only would it help in the general recruiting process, it could also be financially rewarding as a successful referral is compensated for, check out the K- Doc for full details.

We have identified that we are a little

As the New Zealand Team is small in

Kennards Kourier July 2013

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