eKourier Jan 2017

WHO’S WHO

Team Member Profiles

In this issue Civil Disobedience

1

Michael Katalinic Centre Manager - Wetherill Park NSW

Team Member Profiles

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10 Questions with...

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Career background: Store Manager, Door-to-Door Sales and Salesperson. Marital Status: Long-term relationship (but legally single!) Any children? Not Yet! Hobbies/interests: I enjoy writing short stories. Huge Parra Eels fan. Love Cricket, Soccer, Basketball and NFL. Big video game player and love to go for walks. Do you play any sport or have any special talents? I used to play Soccer and Rugby League. Favourite book/s: Fatherland by Robert Harris Favourite movie: American History X

Kennards Expands in Western Sydney

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2016 Financial Update

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Customer Feedback

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Handling Customer Complaints

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2016 Rating Success Story

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First Impressions Count

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Shaken Not Stirred 9 KSS Christmas Celebrations 10-13 USA Study Tour 14-15 Full Steam Ahead in Training... 15 2017 Construction Pipeline 16 Spotlight On... 17 A Life Changing Experience... 18 Nev’s Notes 19 Kennards Community 20

Next issue Deadline: March 17th, 2017 Editor: Sharon Dux Email: sharon@kss.com.au Distribution: April 13th, 2017

Favourite restaurant/food: Nick’s Seafood Restaurant Where did you grow up? I was born in Baulkham Hills, then at the age of five moved to Holland, then Chile, then Finland, Spain and Barcelona. Returned to Australia in 2000. Any pets? I have in the past had Turtles, Bunnies, a mini Macaw and a Basset Hound, but nothing at the moment. Favourite holiday destinations: Champagne Bay, Vanuatu.

Upcoming events 26/1 - AUSTRALIA DAY (NSW/VIC/QLD/ACT/SA) PH Hours 30/1 - AUCKLAND ANNIVERSARY DAY- Mt Eden,Three Kings PH Hours, Tauranga Closed (NZ) 6/2- WAITANGI DAY - Mt Eden, Three Kings, Wellington PH Hours, All other NZ Centres closed (NZ) 13/3 - ADELAIDE CUP (SA) - PH Hours 13-3 - CANBERRA DAY (ACT) - PH Hours 14/3 - LABOUR DAY (VIC) - PH Hours 20 - 31/3 - Skillbuilder (NSW) 23 - 24/3 - Skillbuilder (Sunshine Region) (QLD) 28 - 30/3 - Skillbuilder (VIC) 24 - Daylight Savings Ends (NSW/VIC/ACT/SA/NZ)

Dennis Flack Centre Manager - Petersham NSW

Career background: Department Manager at

Woolworths for seven years, House Painter in Mudgee for eight years and a Functions Manager for six years. Marital Status: Single Any children? I have a daughter named Erica, lives with her mother in the country. Hobbies/interests: Going Do you play any sport or have any special talents? No, just the gym. Favourite book/s: Winnie The Pooh when I was younger. Favourite movie: Wentworth to the gym, beach walks, socialising with friends.

4 - 5/4 - Skillbuilder (NZ) 4 - 5/4 - Skillbuilder (QLD) 11 - 12/4 - Skillbuilder (SA) 14/4 - GOOD FRIDAY - KSS Closed

17/4 - EASTER MONDAY (NSW/VIC/QLD/ACT/SA) PH Hours. NZ - (Mt Eden, Three Kings, Wellington) PH Hours. All other NZ Centres closed (NZ)

Favourite restaurant/ food: Hungry Jacks Double Whopper! Where did you grow up? Mudgee NSW. Loved the country life it was great. Any pets? No pets. Favourite holiday destinations: Phuket, Thailand.

2 Kennards Kourier Jan 2017