eKourier Jan 2017

TRAINING

Full Steam Ahead in Training and Development

Public Storage and others.

A more noticeable difference was the culture. Many operators favouring a ‘head office makes all the decisions’ structure quite different from our own. After the conference we took a tour of several operators to study their business models and share ideas. In Las Vegas we met management from CubeSmart - www.cubesmart.com with 800 centres and U-Haul - www.uhaul.com/ Storage/ with 1,400 centres. We then travelled to North Carolina near the East Coast to meet Morningstar Self Storage - http://www.morningstarstorage. com/ who operate, buy and sell self storage and Marina’s. They currently have 42 centres and 8 in the pipeline. After a day there we were straight back onto the plane for two days in Missouri in Kansas and Columbia. Here we met the team from StorageMart - www.storage-mart.com with 185 centres across the USA and Canada. From Kansas, we jumped on another plane direct to LA to meet our final hosts Storquest, to see one of their busier proper- ties - www.storquest.com. Lastly, the biggest operator worth $40 Billion with 2,500 centres across the USA, Europe and UK was Public Storage - www.publicstorage. com. We can’t begin to explain how grateful we are to the people we met that shared their processes with us. Anthony, Sam and I came away with pages and pages of information with the lessons they have learned and advice they provided. Their marketing strategies and insights inspired us to make an immediate change in the Team here with the hiring of an SEO Specialist. We came away buzzing and have only just begun the journey of understanding what is useful for KSS and what we can possibly investigate, develop and implement. Darryl Hodgson Operations Manager NSW

T he training Calendar has been a full one over the recent quarter. Every session is a good opportunity to promote the business, create an awareness of FREEDOM and how the values apply to how we operate. Glen D’Souza (North Lakes, QLD)and I got to face the Teams and conduct Skillbuilder Training, this is always a great time for the Teams to catch up with one another and meet new Team Members. We discussed a range of issues from Dynamic Pricing, Seasonal Rent Increasing, Actual Yields and Refunds before considering what we could learn from case studies, i.e. past events in the business that have presented opportuni- ties to learn and grow as a Team. NET Training sessions were held for New Team Members conducted in both Sydney and Melbourne. It was great to see Training Hub Managers Matt O’Brien (Auburn, NSW), Goran Vukovic (Port Melbourne, Vic) and John Fenton (Abbotsford1 Vic)sharing their experience at these sessions and taking away some pearls of wisdom of their own to develop their current Teams and

future Team Members.

Our Operational Excellence program commenced with five sessions on Sales Excellence conducted not only at THQ but also at Wollongong, Wetherill Park, Wentworthville and Mittagong centres. This gives Teams a chance to experience other centres. It also provided Darryl Hodgson (NSW Operations Manager) the opportu- nity to show off his organisational and culinary skills on the BBQ! More recently we were fortunate enough to have Simone Hill, Legal Counsel for the SSAA, attend THQ to provide Legal Training. We had 28 Team Members attend including Training Hub Managers. We received excellent feedback from Team Members. The Training Hub Managers ‘Huddle’ coincided with this the following day, with both Marcus Do from Parcel Point and also Emma Atkins and Tien Phu from AON attending, to share their wisdom and contribute to the success of the two days. Bill McClean Training & Development Manager

15 Kennards Kourier Jan 2017