eKourier April 2016

FEATURES

Rent Now, The Bigger Picture T welve months ago we made long term decisions around digital strategy, both customer facing and for the workplace. The Rent Now framework takes care of digital move ins, Agreement retrieval and mitigates all the risks and exceptions associated with paper based Agreements by storing and “Dear Col,

Customer Feedback

Strategy leads to ‘discovery’ and initiatives. One of the major initia- tives everyone should be familiar with is ‘Rent Now’. Far from a simple online move in workflow, Rent Now positions our business to go paperless where ‘Agreements’ are concerned and was designed in such a way

cataloguing them in the cloud. Best of all the framework makes the sign up process effortless for our customers. It represents the way consumers want to transact with retailers in the modern world and cuts out administration time and costs.

I wish to thank you very much for assisting Fred and I with our storage needs in August 2015 and subsequently for your care and attention to the safe keeping of my umbrellas. When you phoned me to advise that I had left them behind in one of the storage units we leased in Mittagong, I was initially surprised that I had overlooked them and then overwhelmed that you were so kind and protective of my belongings. Being puzzled over how to retrieve my umbrellas I thought of Pack & Send in Mittagong, Edwina could not have been more helpful. I think of you both as the dynamic duo!

I sincerely appreciate your assistance and wish you well for the future.

Regards, Jill.”

“Hi John,

Appreciate the follow-up email and again, a big thank-you for the level of service provided both prior to and during move in. You guys at Abbotsford1 are truly the best at what you do and as such, made my life a lot easier. Emma is a real professional and I felt like I was in good hands. Having great people and processes serves you guys exceptionally well and happy customers like myself are the winners. Credit to you all.

we could take the technology, turn it inside out and place it front and centre of our customers from our counters using touch screens, iPads being one option. The ‘instore’ component is ultimately the end game. It represents the way consumers want to transact with retailers in the modern world and cuts out administration time and costs. ‘

By design, the Rent Now initiative will be a game changer, it doesn’t deal with online sign ups alone, it deals with the transformation of how we do business online and instore using a single framework. Go live for the online Rent Now component is scheduled for May/June of this year following a new release of StorMan. As with all major developments we will take what we learn in the first few months using customer and Team Member feedback, qualify it using analytics, make changes as necessary then move on to subsequent stages of the project as a whole. Jeff Xanthos Chief Information officer

Thank you again, Matt.”

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7 Kennards Kourier April 2016