eKourier April 2016

FEATURES

Ready For The Future

Customer Feedback

“As a first-time user of self storage, I was pleasantly surprised by how smooth and easy the experience was at Kennards Vermont. Lisa and her colleagues were consistently profes- sional yet always friendly, helpful and flexible. They are a model of good customer service!” “I have three units with Hornsby KSS. These guys have been excellent to deal with - easy to book through, very competitive pricing, assisted with additional space when overflow required (including a free padlock to help with the situation!), and went above and beyond with some necessary repairs to ensure the space we used was watertight. The location is also great and access simple.” “Can’t fault these guys at Moore Park - such an easy experience to move in (even on the top levels), helpful staff and plenty of trolleys around. Units are clean and well maintained.” “Belinda at Campbelltown is Fantastic! She was very informative, proactive, approachable and always happy to help in person, over the phone and via emails. We enquired about storage over six weeks ago and we have never stored anything before. She made it a smooth and painless process for us especially with two young children. Thank you so much Belinda you are an asset to Kennards Self Storage!” “These guys are great! Make the process so smooth and easy, great customer service, use of a trailer to help move stuff, just all round great customer service at Flemington.” “I recently had my home contents in storage for under a month. Kennards made it easy to move in and out, and the wonderful customer service from Goran made me more relaxed in what was otherwise an extremely stressful situation moving. Kudos to Goran and to Kennards Port Melbourne...I’ll definitely come to you guys if ever I need storage again!”

F or many years Kennards has used KOSMO to drive payroll and rostering with the payments and reports through an outsourced bureau. This is the case for both New Zealand and Australia. As the business has grown and complexities increased, we have looked to alternative more automated processes. This has led us to partner with two businesses to implement a new system in May/June. For payroll we went with Preceda who are a large Australian payroll provider. The rostering will be set up with Deputy, a dynamic, flexible and modern rostering business. Both suppliers will operate across Australia and New Zealand. The implementation has involved bringing the two companies together, aligning processes between Australia and New Zealand that have been slightly different and fine tuning areas to fit exactly into two software provider systems. We have also looked to prepare the systems to meet our IT objectives of having software in the “cloud” and not on a Kennards computer. This allows Kennards IT to be freed up from maintaining the systems locally. Furthermore it allows a key system to be removed from KOSMO. There was also a need to allow our Team Members to be able to access their data, make

changes, access payslips, annual summaries and check their rosters etc all from anywhere in the world! The change will also allow TSM’s to receive immediate notification of any changes to their shifts. A further benefit is we will bring payroll in-house and not rely on the external bureaus. As the business has grown and complexi- ties increased, we have looked to alternative more automated processes. Initial training and awareness of the process changes has been conducted in Skillbuilder during March and April with final training to be conducted for all users prior to go live in May/June. Once the systems are up and running it will allow Kennards to be ready for future growth of the business or changes in labour requirements, as well as allowing significantly improved reporting and automation to deliver value add informa- tion to the business. Anthony Rous Chief Financial officer ‘

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5 Kennards Kourier April 2016